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Error 700|312 need help resolving

Frequent Visitor

Error 700|312 need help resolving

Error 700|312 when trying to stream any live online shows such as ESPN, ESPN2, or ESPN3. Please Help

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 181 My Map ID: 113 My Persona ID: 9064 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 192.158.61.192 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10411.0 My flash version: 11.5 r502 Javascript&colon; enabled<noscript>disabled Cookies: Time Information My Clock Time: Server Clock Time:

My Account Information Primary Account: true Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, br, cx, bt, h, ad, bw, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, cv, bz, db, bm, co, bl, bp, cw, bo, j, cc, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false
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Official Employee

Re: Error 700|312 need help resolving


ghinote wrote:

Error 700|312 when trying to stream any live online shows such as ESPN, ESPN2, or ESPN3. Please Help

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 181 My Map ID: 113 My Persona ID: 9064 My myDVR Manager Status: My Set Top Box Names: My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 192.158.61.192 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10411.0 My flash version: 11.5 r502 Javascript&colon; enabled<noscript>disabled Cookies: Time Information My Clock Time: Server Clock Time:

My Account Information Primary Account: true Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, br, cx, bt, h, ad, bw, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, cv, bz, db, bm, co, bl, bp, cw, bo, j, cc, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Error 700|312 need help resolving

tried using internet explorer, chrome, and firefox. also tried 2 different computers and a cell phone and still getting this issue...

Official Employee

Re: Error 700|312 need help resolving


ghinote wrote:

tried using internet explorer, chrome, and firefox. also tried 2 different computers and a cell phone and still getting this issue...


Are you trying to watch within the USA?

 

Please try this video and let me know the result you get:

 

http://xfinitytv.comcast.net/watch/Elementary/8601213205877266112/17323587694/Elementary---The-Deduc...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Official Employee

Re: Error 700|312 need help resolving




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Frequent Visitor

Re: Error 700|312 need help resolving

I am trying to watch within the US and that video would work but none of the live streams will work still. please help

Official Employee

Re: Error 700|312 need help resolving


ghinote wrote:

I am trying to watch within the US and that video would work but none of the live streams will work still. please help


Try completely uninstalling Abode Flash Player from your computer and then install it again. Now try watching a live stream and let me know if the issue is still occurring.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Frequent Visitor

Re: Error 700|312 need help resolving

ComcastJoe, I found that the cause of this issue is due to the Proxy settings of the wifi where I was trying to access the content. Thank you for trying to resolve this issue but I do not believe it can be resolved by me or comcast.

 

Thank you again for helping

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