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Error 6037

New Poster

Error 6037

I'm getting Error 6037. How do I solve it?

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Official Employee

Re: Error 6037


mml10 wrote:

I'm getting Error 6037. How do I solve it?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 6037

Tried to watch Game of Thrones and The Borgias.   

 

 

My Device Information

 

My Zip Code:98109

My Cable Provider:Comcast

My myDVR Manager

Status:Activated

My Set Top Box NamesVR 1

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:67.215.234.67

My operating system:Windows – Undefined

My web browser:Chrome 18 - Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.162 Safari/535.19

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:4.1.10111.0My flash version:11.2 R202Javascript:Enabled Cookies:Enabled


ComcastJoe wrote:

mml10 wrote:

I'm getting Error 6037. How do I solve it?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Official Employee

Re: Error 6037


mml10 wrote:

Tried to watch Game of Thrones and The Borgias.   

 

 

My Device Information

 

My Zip Code:98109

My Cable Provider:Comcast

My myDVR Manager

Status:Activated

My Set Top Box NamesVR 1

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:67.215.234.67

My operating system:Windows – Undefined

My web browser:Chrome 18 - Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.162 Safari/535.19

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:4.1.10111.0My flash version:11.2 R202Javascript:Enabled Cookies:Enabled


ComcastJoe wrote:

mml10 wrote:

I'm getting Error 6037. How do I solve it?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe





Go here and upgrade to Silverlight version 5 and then please try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error 6037

Nope, problem persists...

Official Employee

Re: Error 6037


mml10 wrote:

Nope, problem persists...


Try loosening your firewall and anti-virus software settings and then try again. Your settings may be too strict and it is blocking some or all videos from playing.

 

Have you tried it on another computer if possible? If so, did it work or are you getting the same error message?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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