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Error 6037 - Online Streaming

New Poster

Error 6037 - Online Streaming

This is the error I get when I try to stream any movie.

Windows 7 - 32bit

I have tried streaming on both Chrome and IE with the same results. Virusscan/Firewall disabled.

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6037)

Please check back soon.

 

My Zip Code:33###

My Cable Provider:Unknown

My myDVR Manager Status:Unknown

My Set Top Box Names:Unknown

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:x.x.x.x

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.52 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled

Tags (1)
Official Employee

Re: Error 6037 - Online Streaming


krackr wrote:

This is the error I get when I try to stream any movie.

Windows 7 - 32bit

I have tried streaming on both Chrome and IE with the same results. Virusscan/Firewall disabled.

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 6037)

Please check back soon.

 

My Zip Code:33###

My Cable Provider:Unknown

My myDVR Manager Status:Unknown

My Set Top Box Names:Unknown

My Queue setup:False

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:x.x.x.x

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.52 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled


Try uninstalling Silverlight and then try installing it again. Make sure all Silverlight files have been removed before you re-install it.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 6037 - Online Streaming

Uninstalling silverlight and reinstalling did not resolve the problem.

Official Employee

Re: Error 6037 - Online Streaming


krackr wrote:

Uninstalling silverlight and reinstalling did not resolve the problem.


Are you trying to play videos through a virtual machine or through a remote desktop?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error 6037 - Online Streaming

I am running into a similar issue and am getting the error code: 525|6037 I am trying to watching a video through remote desktop. Is that what is causing the error? Thanks!
Official Employee

Re: Error 6037 - Online Streaming


dthiele wrote:
I am running into a similar issue and am getting the error code: 525|6037 I am trying to watching a video through remote desktop. Is that what is causing the error? Thanks!

Are you trying to watch a video on your computer monitor or through another device like a TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
 




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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