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(Error 6036)

New Poster

(Error 6036)

This is what i am getting

 

This video cannot be played.

We've experienced a playback error. (Error 6036)

There could be a problem with your computers graphics card.

Please click on the link below for more help.

 

Here is my user device information

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 99.35.178.6 My operating system: Windows - rv:12.0 My web browser: Firefox 12 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled
My Account Information Primary Account: True Provider Codes: s, d, al, ci, bi, bj, a, bq, ce, cd, cf, by, bs, at, g, ak, cb, ch, ar, e, aj, cg, au, bl, bv, b, u, br, c, bo, bt, cc, ca, ai, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True My URL is http://xfinitytv.comcast.net/tv/Game-of-Thrones/106696/2233389707/Game-of-Thrones-18-%28HBO%29/video...
Tags (1)
Official Employee

Re: (Error 6036)


nacordo wrote:

This is what i am getting

 

This video cannot be played.

We've experienced a playback error. (Error 6036)

There could be a problem with your computers graphics card.

Please click on the link below for more help.

 

Here is my user device information

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 99.35.178.6 My operating system: Windows - rv:12.0 My web browser: Firefox 12 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled
My Account Information Primary Account: True Provider Codes: s, d, al, ci, bi, bj, a, bq, ce, cd, cf, by, bs, at, g, ak, cb, ch, ar, e, aj, cg, au, bl, bv, b, u, br, c, bo, bt, cc, ca, ai, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True My URL is http://xfinitytv.comcast.net/tv/Game-of-Thrones/106696/2233389707/Game-of-Thrones-18-%28HBO%29/video...

Have videos worked for you before?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
New Poster

error 6036?

Anyone know what error 6036 is?

Official Employee

Re: error 6036?

A 6030 error is Silverlight 5.1 player error that happens when your machine can't play protected content.




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: error 6036?

so how do we fix it

 

Frequent Visitor

Re: error 6036?

I am getting this error as well.... I have watched movies and tv shows before.... and i can still watch some but i get this error for certian shows based on channel i think.... Can't watch game of thrones on xfinity but i can use my log in to go to hbogo.com and watch it.......   Also below the 6036 error it says there may be a problem with my video card but i know for fact there is not and that its drivers are all up to date.

Frequent Visitor

Error 6036

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 108.79.1.208 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

 

URL of what i am trying to watch

http://xfinitytv.comcast.net/tv/Episodes/105822/2225308868/Episodes%3A-Episode-1/videos

 

I seem to be able to watch shows from normal channels but every time I try to watch something from showtime, hbo, encore etc.... I get this error.  I have watched movies and shows from these channels before....