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Error 6036

Official Employee

Error 6036

Hi all,

 

We recently have seen an increase in Error 6036 when trying to play a video. If you are trying to watch a video from your PC or Mac and you are receiving this error message, try uninstalling then re-installing Microsoft Silverlight. Go here for step-by-step instructions:

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

If you followed the steps above and you are receiving the same error message, you must install an update for your video driver. Here is how to do it:

 

Windows XP, Windows Vista, Windows 7:


  1. Click the "Start" button and then click the "Control Panel" option.

2.  Click "Hardware and Sound" from the menu.

 

3.  Click on the "Device Manager" icon from the menu.

 

4.  Click on your graphics card icon from the menu on the left side of the Device Manager window.

 

5.  Click the "Drivers" tab at the top of the window that appears. The window should have a prompt saying "The drivers for this device are up to date."

 

6.  Click the "Update Driver" icon on the window if the drivers are out of date. Wait for the drivers to install on the system.

 

7.  Click the "Restart" button when prompted. When the computer restarts, the drivers will be up to date.

 

 

Mac OS X:


  1.  Click the Apple logo.

2.   On the "Apple" menu, click "Software Update."

 

3.   If there is a Mac OS X update available, you can install it. If there is a graphics driver update, it will be included in the Mac OS X update.

 

 

If you are still getting an Error 6036 message, please create a new thread and I will help you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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error message

I started watching True Blood OnDemand and was enjoying the series...then when I went to play an episode that I wasn't really paying attention to, it wouldn't play and I keep getting an error message...error # 6036..I have re-started computer several times, signed back in, cleared browsing history and still I can't watch and can't even move onto the next episode...help please!!!

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