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Error 6002 for Secret Life... episode

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New Poster

Error 6002 for Secret Life... episode

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria

Accepted Solution

Re: error 6002

This video is now working.

 

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: error 6002


msstreadbeck wrote:

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria


We are further looking into this issue right now. I will update you when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: error 6002


ComcastJoe wrote:

msstreadbeck wrote:

t rying to watch "secret life of the american teenager - season 1 episode 10" and receive error message 6002, what's going on??? Why is this episode not playing? I have been trying for two days.  I tryed explorer and firefox without success.... please get back to me.

 

Thanks,

I will await  your reply,

maria


We are further looking into this issue right now. I will update you when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


This issue is now resolved.

 

Please try the video again and let me know if it working for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: error 6002

It's me again....thanks for assisting with the issue from my last post... well it has happen again with Seson2 Episode 3, Secret life of the Am Teen..... ##***!!! Error 6002 again.... please look into this, I'm paying for a service and not happy...

 

I will await your reply.

maria

Official Employee

Re: error 6002


msstreadbeck wrote:

It's me again....thanks for assisting with the issue from my last post... well it has happen again with Seson2 Episode 3, Secret life of the Am Teen..... ##***!!! Error 6002 again.... please look into this, I'm paying for a service and not happy...

 

I will await your reply.

maria


Sorry for the inconvenience; our team is looking into this now. I will let you know when it is fixed.

 

Sorry again,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: error 6002

This video is now working.

 

Thank you for your patience and feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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