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Error 6000 attempting to play video

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Error 6000 attempting to play video

http://xfinitytv.comcast.net/movies/Salt/152112/2182311967/Salt/videos

 

My Device Information My Zip Code: 30041 My Cable Provider: Comcast Forsyth County Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.97.196.131 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

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Official Employee

Re: Error 6000 attempting to play video


rahughes1 wrote:

http://xfinitytv.comcast.net/movies/Salt/152112/2182311967/Salt/videos

 

My Device Information My Zip Code: 30041 My Cable Provider: Comcast Forsyth County Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.97.196.131 My operating system: Windows -  Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.1 r102 Javascript: enabled Cookies: enabled


Try deleting your cookies and cache, restart IE9 and then try again.

 

If videos still are not working, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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