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Error 573

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Error 573

Cannot watch episode 4 of The Walking Dead. Error 573. What is error 573?

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Official Employee

Re: Error 573


MarianeW wrote:

Cannot watch episode 4 of The Walking Dead. Error 573. What is error 573?


I tested this video and could not duplicate this issue.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: Error 573

My Device Information My Zip Code: 97232 My Cable Provider: Recommended by Comcast My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.168.226.119 My operating system: Windows - rv:16.0 My web browser: Firefox 16 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2932 Bytes) Time Information My Clock Time: Tue Nov 06 2012 14:01:45 GMT-0800 (Pacific Standard Time) Server Clock Time: Tue Nov 06 2012 14:01:16 GMT-0800 (Pacific Standard Time)
My Account Information Primary Account: True Provider Codes: bq, ce, cd, cf, bv, b, cm, bw, ci, a, bu, by, bs, at, cb, ch, bl, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Official Employee

Re: Error 573


MarianeW wrote:
My Device Information My Zip Code: 97232 My Cable Provider: Recommended by Comcast My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.168.226.119 My operating system: Windows - rv:16.0 My web browser: Firefox 16 - Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2932 Bytes) Time Information My Clock Time: Tue Nov 06 2012 14:01:45 GMT-0800 (Pacific Standard Time) Server Clock Time: Tue Nov 06 2012 14:01:16 GMT-0800 (Pacific Standard Time)
My Account Information Primary Account: True Provider Codes: bq, ce, cd, cf, bv, b, cm, bw, ci, a, bu, by, bs, at, cb, ch, bl, bo, cc, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
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