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Error 573

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Error 573

I am currently trying to play the Episode 10 in Season 4 of True Blood, but it loads the first part showing this video is rated tv-ma, then comes up with Error 573. I have already uninstalled Adobe Flash Player and reinstalled it, I was wondering if there is something else that needs to be done in order for me to be able to play the video. I wasn't having this issue earlier today when I was playing the other episodes before this one.

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Official Employee

Re: Error 573


sunnydolphin wrote:

I am currently trying to play the Episode 10 in Season 4 of True Blood, but it loads the first part showing this video is rated tv-ma, then comes up with Error 573. I have already uninstalled Adobe Flash Player and reinstalled it, I was wondering if there is something else that needs to be done in order for me to be able to play the video. I wasn't having this issue earlier today when I was playing the other episodes before this one.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Are any other episodes giving you issues or just S4/Ep10?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 573

I have the same problem with Leverage episode 1 of current season. Further, when I tried other (latest episode of Bachelorette) I got message Uh-Oh...We need Flash!! (no changes in environment between both tries).

 

Yesterday I removed, downloaded and reinstalled the latest version of Flash. Window’s installed programs show that “Adobe Flash Player 11 Plugin” version 11.3.300.268 was installed 7/31/2012 and “Adobe Reader X (10.1.2) MUI version 10.1.2 was installed on 2/1/2012.

 

And this is xfinitytv.comcast.com/computer:

My public IP address:

173.44.37.162

My operating system:

Windows - Windows NT 6.1

My web browser:

Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAR; .NET4.0C; .NET4.0E; IPH 1.1.21.4019)

My system type:

Desktop computer or other device

My Move player version:

Not Installed

My Silverlight version:

5.1.10516.0

My flash version:

Not Installed

Javascript:

enabled

Cookies:

enabled

 

Why is it not recognizing flash?

 

 

 

Official Employee

Re: Error 573


enisdad2 wrote:

I have the same problem with Leverage episode 1 of current season. Further, when I tried other (latest episode of Bachelorette) I got message Uh-Oh...We need Flash!! (no changes in environment between both tries).

 

Yesterday I removed, downloaded and reinstalled the latest version of Flash. Window’s installed programs show that “Adobe Flash Player 11 Plugin” version 11.3.300.268 was installed 7/31/2012 and “Adobe Reader X (10.1.2) MUI version 10.1.2 was installed on 2/1/2012.

 

And this is xfinitytv.comcast.com/computer:

My public IP address:

173.44.37.162

My operating system:

Windows - Windows NT 6.1

My web browser:

Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAR; .NET4.0C; .NET4.0E; IPH 1.1.21.4019)

My system type:

Desktop computer or other device

My Move player version:

Not Installed

My Silverlight version:

5.1.10516.0

My flash version:

Not Installed

Javascript:

enabled

Cookies:

enabled

 

Why is it not recognizing flash?

 

 

 


 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 573

Have tried with Firefox & Chrome. Same problem. 

Other sites (pbs.org, youtube work ok)

Official Employee

Re: Error 573


enisdad2 wrote:

Have tried with Firefox & Chrome. Same problem. 

Other sites (pbs.org, youtube work ok)


Please remove or disable any ad blocking plug-ins or software and then try watching The Bacelorette again. Also, please make sure that you are allowing XFINITY.com and XFINITYTV.com to pass through your firewall.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Community Icon
I am an Offical Comcast Employee.
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Mark it as a solution!solution Icon
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