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Error 570 - already tried every suggestion I could weed out of the forums

New Poster

Error 570 - already tried every suggestion I could weed out of the forums

I'm trying to watch Doctor Who episodes online. (A must since they're not available onDemand on the tv!!!) I watched one episode clear through with not playback issues. When I go to watch this episode: http://xfinitytv.comcast.net/watch/Doctor-Who/4876326581887402112/2277152529/Dinosaurs-on-a-Spaceshi... I get this message:


This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.


I have cleared everything off my browser. Tried another browser as well. I am not making any progress. What does "Error 570" mean? Am I only allowed to stream so much per day? If so, I've never encountered that before. 


AND because I've seen it requested else where:

My Device Information:

My Zip Code: Unknown

My Cable Provider: Unknown

My myDVR Manager Status: Not Installed

My Set Top Box Names: Not Installed

My Queue setup: False

Facebook Queue Syncing: False

Facebook Connect: False

My public IP address:

My operating system: Windows - Undefined

My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11

My system type: Desktop Computer Or Other Device

My Move player version: Not Installed

My Silverlight version: 5.1.10516.0

My flash version: 11.5 R31

Javascript: Enabled

Cookies: Enabled (2760 Bytes)


Time Information:

My Clock Time: Wed Dec 26 2012 19:54:14 GMT-0500 (Eastern Standard Time)

Server Clock Time: Wed Dec 26 2012 19:53:58 GMT-0500 (Eastern Standard Time)


My Account Information:
Primary Account: True
Provider Codes: Bq, Ce, Cd, Cf, Aw, Cg, Cu, Bv, B, Bw, D, Al, Ci, A, Bu, By, Cn, Bs, At, Ct, Cb, Ch, Cs, Cv, Bz, Co, Bl, Cj, Bo, J, Cc, Bn
Internet Subscriber: True
Cable TV Subscriber: True
Voice Subscriber: False
New Poster

Re: Error 570 - already tried every suggestion I could weed out of the forums

Okay, so "Dinosaurs on a Spaceship" finally played. But now the 3rd episode in the series is giving me the same issues. I mean what's the point of immediately queuing up the next episode if I'm going to get the same message and be forced to wait 30-45 minutes in between each one?!

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