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Error 570/570

Frequent Visitor

Error 570/570

I am getting this message a lot lately and I cannot watch any shows.  Below is a copy of  the actual message:

 

This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

More Help

Tags (1)
Official Employee

Re: Error 570/570


jetsticks wrote:

I am getting this message a lot lately and I cannot watch any shows.  Below is a copy of  the actual message:

 

This video cannot be played.

We've experienced a playback error. (Error 570|570)

Please try deleting your cookies and browser cache and refresh this page.

Still having problems? Try our forums.

More Help


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
Frequent Visitor

Re: Error 570/570

The message I am getting is posted in my original thread.

Frequent Visitor

Re: Error 570/570

I'm very close to dropping Xfinity/Comcast due to this error that prevents me from watching my programs.  i work a mid shift and this is all I have to help me stay awake.  I pay a pretty good premium for this benefit but if I can't watch TV from my computer what good does it do me?!? 

 

I will wait maybe another day but I don't think my problem is very high on their list!  It's almost ADIOS time Comcast!

Frequent Visitor

For Comcast Joe

 
 Joe,
 
This is the message I get when I click on the link you sent me.  I was actually watching a show (It worked tonight) and then the screen froze and I got the dreaded 570 error again.
 
Frequent Visitor

For Comcast Joe

Joe,

 

Here is the info you requested.  When I logged on tonight I was able to watch Dexter for about 45 mins.  Then the dreaded 570 error came up.  I know my Silver Light is not the latest version but it has always worked in the past and was working tonight. I do not have admin rights to install the latest version on this computer.

  My Device Information My Zip Code: 46143 My Cable Provider: Recommended by Comcast My myDVR Manager Status: activated My Set Top Box Names: upstairs My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 155.178.5.10 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60531.0 My flash version: 10.1 r53 Javascript: enabled Cookies: Enabled (3150 Bytes) Time Information My Clock Time: Tue Oct 9 00:06:17 EDT 2012 Server Clock Time: NaN
My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: For Comcast Joe


jetsticks wrote:
Joe,

 

Here is the info you requested.  When I logged on tonight I was able to watch Dexter for about 45 mins.  Then the dreaded 570 error came up.  I know my Silver Light is not the latest version but it has always worked in the past and was working tonight. I do not have admin rights to install the latest version on this computer.

 

  My Device Information My Zip Code: 46143 My Cable Provider: Recommended by Comcast My myDVR Manager Status: activated My Set Top Box Names: upstairs My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 155.178.5.10 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.0.60531.0 My flash version: 10.1 r53 Javascript: enabled Cookies: Enabled (3150 Bytes) Time Information My Clock Time: Tue Oct 9 00:06:17 EDT 2012 Server Clock Time: NaN
My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

You have a very old version of Silverlight installed. We have a patched version that cures most video playback issues. Is there anyway you can get admin rights so you can download and install this patch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: For Comcast Joe

I'll try but our techs are usually not in state and don't like to give out admin rights.  I'll post what happens.

 

Thanks.

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