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Error 525|6007 Doctor Who

New Poster

Error 525|6007 Doctor Who

I've been trying to watch the Doctor Who episodes "The Town Called Mercy" and "The Power of Three" but everytime I click to watch them I get the error notification:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 525|6007)

Please check back soon.

 

I have gone through and updated both my flash and microsoft silverlight multiple times, even switched browsers just to be sure with no success. Any help would be appreciated. 

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Official Employee

Re: Error 525|6007 Doctor Who


bmo5053 wrote:

I've been trying to watch the Doctor Who episodes "The Town Called Mercy" and "The Power of Three" but everytime I click to watch them I get the error notification:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 525|6007)

Please check back soon.

 

I have gone through and updated both my flash and microsoft silverlight multiple times, even switched browsers just to be sure with no success. Any help would be appreciated. 


We are having some issues with some of our Silverlight videos but Doctor Who should now be working. I just tested the episodes you posted and found no issues. Can you please try them again today and let me know if they are now working for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 525|6007 Doctor Who

Same error trying to see  Ancient Aliens  “The Greys”

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 525|6007)

Please check back soon.

 

Official Employee

Re: Error 525|6007 Doctor Who


tatota wrote:

Same error trying to see  Ancient Aliens  “The Greys”

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 525|6007)

Please check back soon.

 


Which episode(s) are you referring to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 525|6007 Doctor Who

The Greys

Official Employee

Re: Error 525|6007 Doctor Who

I am so sorry, I did not notice you mentioned the episode in your last post.

 

There is a known issue that many videos are getting the 6007 error messages. Please follow this thread for updates:

 

http://forums.comcast.com/t5/XfinityTV-Website/Error-code-525-6007-Dexter-S7-Ep3-and-other-video-10-...

 

I am also going to lock this thread.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Error 525|6007 Doctor Who

none of those step on the thread, helps either...

Official Employee

Re: Error 525|6007 Doctor Who


tatota wrote:

none of those step on the thread, helps either...


The issue is on our end and the video is not working at this time. Please follow the other thread for updates.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon
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