Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,023

members

74

online now

1,953,928

discussions

Top

Error 4013

New Poster

Error 4013

Error 4013. I am no longer able to watch on my mac computer. I have tried logging off, logging on, restarting my computer, uninstalling silverlight and reinstalling, clearing my internet history, erasing the cache everything I could think of or read about to try. I can choose the episode and push play but I continue to get the error 4013 message on all shows and movies.

Tags (1)
Official Employee

Re: Error 4013


sofia7674 wrote:

Error 4013. I am no longer able to watch on my mac computer. I have tried logging off, logging on, restarting my computer, uninstalling silverlight and reinstalling, clearing my internet history, erasing the cache everything I could think of or read about to try. I can choose the episode and push play but I continue to get the error 4013 message on all shows and movies.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 1465 views
  • 0 kudos
  • 2 in conversation