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Error 310

New Poster

Error 310

Like many other people, I keep getting error 310 when I try to watch something on Watch ESPN.

 

How do I fix this?

 

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Official Employee

Re: Error 310


flurfy wrote:

Like many other people, I keep getting error 310 when I try to watch something on Watch ESPN.

 

How do I fix this?

 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Official Employee

Re: Error 310

Also flurfy,

 

From what state are you trying to view the ESPN stream from?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 




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New Poster

Re: Error 310

http://espn.go.com/watchespn/index

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 11231 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 70.30.80.80 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.56 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (1998 Bytes). Time Information My Clock Time: Fri Feb 01 2013 22:08:44 GMT-0500 (Eastern Standard Time) Server Clock Time: Fri Feb 01 2013 22:08:46 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, Aw, Ar, Dc, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, Br, Cx, Bt, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Db, Bm, Co, Bl, Bk, Bp, Cw, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Official Employee

Re: Error 310


flurfy wrote:

http://espn.go.com/watchespn/index

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 11231 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 70.30.80.80 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.56 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (1998 Bytes).


Are you within the USA when trying to view this?

 

Have you tried another web browser? (not a permanent solution but will help us narrow down your issue)

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




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