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Error 3050

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Error 3050

I have been receving Error 3050 on the following video:

http://xfinitytv.comcast.net/watch/Masterpiece/8239197026816240112/15046211948/Downton-Abbey-208/vid...

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 185 My Map ID: 224 My Persona ID: 7996 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 216.165.95.75 My operating system: Mac - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_5) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.57 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (3105 Bytes). Time Information My Clock Time: Thu Feb 21 2013 18:44:38 GMT-0500 (EST) Server Clock Time: Thu Feb 21 2013 18:44:00 GMT-0500 (EST)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, Aw, Ar, Dc, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, Cv, Bz, Db, Bm, Co, Bl, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
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Official Employee

Re: Error 3050


mnladner wrote:

I have been receving Error 3050 on the following video:

http://xfinitytv.comcast.net/watch/Masterpiece/8239197026816240112/15046211948/Downton-Abbey-208/vid...

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 185 My Map ID: 224 My Persona ID: 7996 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 216.165.95.75 My operating system: Mac - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_5) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.57 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.6 R602 Javascript: Enabled Cookies: Enabled (3105 Bytes). Time Information My Clock Time: Thu Feb 21 2013 18:44:38 GMT-0500 (EST) Server Clock Time: Thu Feb 21 2013 18:44:00 GMT-0500 (EST)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, Aw, Ar, Dc, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, Cv, Bz, Db, Bm, Co, Bl, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

I tested the video and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, are any other episodes giving you this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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