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Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

New Poster

Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

hardware - Android 4.4 generic tablet

App - Xfinity TV Go

 

In my house,  watching game of thrones on tablet, house has comcast cable/internet/phone service.

Netgear wifi router - strong wifi signal - no problems with solid wifi.

Video streaming fine, seems like a cool product.

 

in the middle of watching game of thrones, popup - error 3001 (Account credentials have expired, please sign in) 

only option is logout, click that.

Back to login screen - both user/password fields blank - annoying! - re-enter credentials - find stream, resume, OK.

After 5..20 minutes - repeat this again, and again, and again... happened 5 times before I gave up.

 

This renders the product useless.

 

I have an asus 4.2 android  tablet - wil ltry it on that - but it doesn't have an HDMI out to go to the TV like my generic tablet does.

Official Employee

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

Hey sgarratt,

 

When getting the 3001 error message, are you getting it when using HDMI-Out? Do you receive the error when you just watch the episode on the tablet?

 

Thanks,

Joe




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Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I'm having the same issue. I'm loggin in with my comcast email address and password amd I get error 3001 your credentials have expired please log in again and it keeps happening every few minutes. I love the android xfinity to go app and it's unusable now. Please help

 

Official Employee

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

dfoster2601,

 

Can you please give me the specifics of the device you are using:

 

What version of Android are you running?

What type of device are you using? (please be as specific as possible)

 

Thanks,

Joe




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Mark it as a solution!solution Icon
Official Employee

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

 

 

Let me know the results.

 

Thanks,

Joe




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Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I am running android version 4.4.2 on a next book NX785QC8G. Kernel version 3.0.36+. I am the only person in the household using the TV go app.
Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I am already using g a secondary account.
New Poster

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

This error code is really annoyin pls help. No1 in my house has the app
New Poster

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I'm having the same issue on my hdmi android stick. It's android version 4.4.2

After about a minute of watching it logs me out.
New Poster

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I have the exact some problem. I am running a generic android 4.4.2 device and after just a few minutes it will sign me back out of the device and make me log in again giveing me the error of 3001 telling me my credentials have expired.

 

I am supposed to be getting assistance via phone call from teir 2 tech support today. Hopefully I can post about some progress in resolution of this issue.

Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

 

Please let us know that would be great

New Poster

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

Well... the time frame they were supposed to call in has passed and comcast has abandoned me. Way to show customer service excellence comcast!

 

So I have taken it upon myself  to flash my generic android device back to 4.2.2 rather than using 4.4.2 and my issue is resolved.

Clearly there is some sort of bug in their app when operating within a 4.4.2 enviorment. Rather than fixing the issue I am willing to bet the patch it on case by case basis.

 

Get your big boy pants on comcast. The app market is no play to be dropping the ball like this. I am ashamed at the poor quality of this app.

 

Ticket number: CR418293965 <--- this is my ticket number if anyone in comcast cares... which I am sure you don't.

Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

the FIX is to unstall the"Xfinnity go " app and reinstall

Regular Visitor

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

I am having this exact problem on a new Android Mini PC  HDMI stick running 4.4. I have uninstalled and reinstalled TVtoGo and that did not help. Only 1 registered user so that's not it either.  No fix to this yet????

 

Regards,

Steve

New Poster

Re: Error 3001 Xfinity TV Go app on Android 4.4 generic tablet

Figure out how to flash your device to an older OS version. That is the only answer.