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Error 2500 on Xbox trying to watch HBO and Encore

New Poster

Error 2500 on Xbox trying to watch HBO and Encore

HBO and Encore is not working through the Xfinity TV Go App on my XBox.  The HBO GO App works however.  I use a cable card in my computer for TV service and I subscibe to preferred package as well as HD and the HBO and Encore On Demand work on my computer.  I get an Uh-OH error that says I am not a current subsciber to this network. Any suggestions would be great, thanks. 

 

Code:  2500

ID:  4VE-7HE-524-85E

App Version:  2.04

New Poster

Re: Error 2500 on Xbox trying to watch HBO and Encore

I have the same problem. 

New Poster

Re: Error 2500 on Xbox trying to watch HBO and Encore

I called xbox and found a log in page while exiting to the xbox home and after logging in it  works.

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