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(Error 2103)

New Poster

(Error 2103)

I keep getting this error trying to watch the last Episode of the Walking Dead.  What can I do?  Thank you.

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New Poster

Re: (Error 2103)

Oh, and if it helps:

My Zip Code:06117My Cable Provider:Comcast Hartford DigitalMy myDVR Manager Status:activatedMy Set Top Box NamesVR 1My Queue setup:TrueFacebook Queue Syncing:falseFacebook Connect:My public IP address:12.132.111.1My operating system:Windows - Windows NT 6.1My web browser:Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; InfoPath.3; .NET4.0E)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.0.60531.0My flash version:10.2 r152Javascript&colon; <script type="text/javascript"></script> enabled

Cookies:enabled

Official Employee

Re: (Error 2103)


smokelaw1 wrote:

Oh, and if it helps:

My Zip Code:06117My Cable Provider:Comcast Hartford DigitalMy myDVR Manager Status:activatedMy Set Top Box NamesVR 1My Queue setup:TrueFacebook Queue Syncing:falseFacebook Connect:My public IP address:12.132.111.1My operating system:Windows - Windows NT 6.1My web browser:Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; InfoPath.3; .NET4.0E)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.0.60531.0My flash version:10.2 r152Javascript&colon; <script type="text/javascript"></script> enabled

Cookies:enabled


Try completly uninstalling Microsoft Silverlight then try re-installing it. Go here for step-by-step instructions:

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: (Error 2103)

Thanks Joe, but I can't do that on this computer (don't have access to install/uninstall).  I'll have to try it when I get to my other computer. Thanks

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