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Error 102100.5

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Message 1 of 38
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As so many other customers have... I get the "Error 102100.5"  There's nothing wrong with my set up the error is on your side.  Please correct/refress. 

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Message 2 of 38
10,544 Views

I have this same error too. For three days (and probably 7 hours on the phone to Comcast's supposed tech support) this problem has not gone away. Since I am not getting the service I am paying for I called, talked to the billing department, and told them I absolutely refuse to pay my bill until the problem is solved. I suspect this will get their attention!

Posted by
Problem Solver

Message 3 of 38
10,500 Views

Hello jkeeshen and rickimpett,

 

My apologies for your service issues. Please provide some more details on this error message in order to better assist you. For example, are you receiving this error message online or on your TV box? Is related to On Demand or DVR?




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Message 4 of 38
10,499 Views

I am trying to watch shows that are on my DVR while away from home. I have tried both your web interface (on my laptop) and the xfinity tv app on my iPad. I have no more information on the error because all Comcast gives is the error number.

Posted by
Problem Solver

Message 5 of 38
10,486 Views

Hello rickimpett,

 

Thank you for that additional information. We will look into this matter for you and reach back out to you as soon as possible.




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Message 6 of 38
10,441 Views

I have the same issue using stream only tv... I have a couple shows DVR'd, one works and the other doesn't. I get the exact same error..

What's going on?  This has been happening off and on. What good is the online DVR if it only works part of the time?

 

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Message 7 of 38
10,433 Views

I agree. I am outside the U.S. and I have been told by some Comcast tech support representatives "Well you can't expect it it work outside the U.S." This after (on hold) listening to Comcast advertisements saying "watch your shows where-ever you go". Other representatives have said "Of course you should be able to watch your show where-ever you have an Internet connection". So much for them knowing ANYTHING about their services!!!

 

 

Posted by
Admin1

Message 8 of 38
10,380 Views

Hello All -- That error indicates that you may be connected to a 3rd party DNS service, which may cause the TV portal to work incorrectly. Follow these links to ensure your Internet settings are configured to automatically connect to our DNS servers. 

 

 

Also, content does not work outside of the US unless it was previously downloaded content. 

 




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Posted by
Problem Solver

Message 9 of 38
10,366 Views

Sorry, but I am going to have to beg to differ about the 102100.5 error.  I got that error just last night trying to watch "Big Brother" at home on my Windows 10 laptop while it was still recording.  Tried multiple times, finally gave up and watched a previously recorded show.  Didn't change my network configuration, yet the other show played fine.  After "Big Brother" finished recording, it allowed me to play it back with no problem.  Other times I have gotten the error on recordings that were completed days earlier, while other recordings played back fine, again without changing my network configuration.  Obviously the error must indicate something besides having a 3rd party DNS service.  Now only if Comcast would tell us those other reasons.

 


ComcastZach wrote:

Hello All -- That error indicates that you may be connected to a 3rd party DNS service, which may cause the TV portal to work incorrectly. Follow these links to ensure your Internet settings are configured to automatically connect to our DNS servers. 

 

 

Also, content does not work outside of the US unless it was previously downloaded content. 

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Message 10 of 38
10,364 Views

 

 

Thanks for the suggestions but...

1. Update your Mac documentation to an O/S that has actually come out in the last couple of years.

2. Update your advertising to say something other than "Access you shows where ever you go".

 

Still no access to my DVR recordings remotely.

Posted by
Admin1

Message 11 of 38
10,363 Views

rickimpett -- You indicated you were outside of the US. You can't get content unless you had downloaded it before exiting the country. 




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Message 12 of 38
10,343 Views

I also can not view content that I have on me DVR. I am not trying to download it.

Posted by
Problem Solver

Message 13 of 38
10,332 Views

Why can't Comcast just update the Cloud DVR FAQs to state what is the proper policy for streaming and downloading DVRed content when out of the country, instead of using the ambiguous terms "anywhere, anytime"?

  

From the X1 Cloud DVR Recording and Playback Features - FAQs:

Can I stream an in-progress or completed recording to my device while I am out of my home?
In-progress DVR recordings cannot be streamed outside of your home, but completed recordings can be streamed to a mobile device via the XFINITY TV app or XFINITY TV portal (xtv.comcast.net) anywhere, anytime.

 

From the X1 Cloud DVR Recording Download FAQs:

Can I download a completed recording to my device while I am out of my home?
Yes. Completed DVR recordings can be downloaded to a mobile device via the XFINITY TV app anywhere, anytime. Mobile data rates may apply.

 

 

"anywhere, anytime" to me means just that, anywhere and anytime.  If it doesn't mean that, then update the FAQs to state the proper policy just like they do in the XFINITY TV Go App FAQs:

Can I stream or download outside of the United States?
The XFINITY TV Go app allows you to stream and download in the continental U.S. plus Hawaii and Alaska. All other countries, including U.S. territories, are blocked but your downloaded content can be played back anywhere - even if you are out of the country.

 

This isn't the first time I have called out this issue, yet Comcast continues to ignore making a simple change.

Posted by
Admin1

Message 14 of 38
10,305 Views

rickimpett -- Works the same way. You have to download the recording to view outside of the US. 




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Message 15 of 38
9,981 Views

I read all the post tried the fix.. nothing has worked .. I am simply unable to watch the Hd channels via stream at my home in Oregon .. not out of USA .. I am able to watch the non hd tnt channel but not the Hd TnT channel... here is copy of error message.. this is with 2 different computers mind you also 

 

 

 

OSWindows 10Build numberBrowserChrome 54.0.2840.71Flash version23.0.0.205Statusin homeEntitlementstve-linear, tve-vod, clinear, est, cvodLast fingerprintcloudtv_web_polymer_0_prodStream providerprimetimeVideo IDtvgrid/listing/1001901010280230109/?channelId=7272608178428919104

Stream IDtag:xfinitytv.comcast.net,2013:channel-station:8417839650014309117:chNum:754:callSign:TNTHD#stream:format:HLS

Error code102100.5Error descriptionLoading of the specified resource has failedError aux infohttp://ccr.linear-por-or-pil.xcr.comcast.net/TNTHD_W_HD_PORdOR_19010_0_5468153561704515163.m3u8?format=redirectVideo Provider754 TNTHDVideo SourceTVListingVideo TitleClippers @ Trail Blazers

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Message 16 of 38
9,931 Views

I have the same problem with my setup in Tallahassee. My internet connection is fine, and I can watch many channels on the Xfinity TV online platform (X1), but I cannot watch the CBS HD channel 433WCTVD; I get a screen message that says "Attempting to Resume;" then, "This Video Cannot be Played . . . Error 102100.5."  So it's Error 102100.5, and it pertains to only one of the HD channels I normally would watch. I'm able to watch other HD channels online, just not this channel that's in my lineup. I've already spent hours with online chats, etc., and I'm not willing to take that chunk out of my day to have the same outcome recur.  I can still watch the SD CBS channel.  Not so great for ball games, since the screen is truncated on the ends, but c'est la vie. I should add that this problem occurs whether I'm using the Windows Edge browser (Windows 10) or the Firefox browser.

Posted by
Service Expert

Message 17 of 38
9,900 Views

Lots of hits on google:

 

https://www.google.com/search?q=Error+102100.5.&oq=Error+102100.5

 




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Message 18 of 38
9,311 Views

Same error code pops up on only 1 of a series recording.  Of course the season finale

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Message 19 of 38
9,127 Views

Are you kidding me? I get this error every night around the same time my internet is working fine and my network settings are set up correctly.... I watch shows on xfinity online and they work up untill about 8:30 EST than I get this error and it says "attempting to resume" I will be going to ATT or some other service and I will advice all of my clients to also take up another service unless this error is resolved VERY SOON... I pay good money for this and by the way I am located in the United States....... Comcast just cares about profit not about its customers 

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Message 20 of 38
8,878 Views

are you kidding me? your error codes do not discriminate between platforms! this error is/has been a major headache for many many users for many many years. Get off your sphincters and hire some competent coders!

 

BTW, I can see Xfinity is more concerned about "bad words" than providing good customer service as my previous words for sphincter were not accepted.

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Message 21 of 38
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Sounds to me that it's time for a massive class action lawsuit against Comcast. They advertise "watch anywhere" but it is certainly not anywhere.

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Message 22 of 38
8,684 Views

Xfinity Support - so what is the resolution to this issue? Shows that are recorded on a DVR should be able to be played anywhere, anytime.  Please advise.  Thank you. 

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Message 23 of 38
7,898 Views

So here is some added info.  I get the same error regardless of browser on my PC. I try the Xfinity app on my iPhone on wifi - same issue. HOWEVER, if I switch to using the mobile network - voila, it works.  I.e. this must be some sort of permissions issue on the Comcast end refusing to work with wifi protocols.

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Message 24 of 38
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This error occurs when streaming DVR content on the laptop or phone and you are not connected to your xfinity internet modem/router. This happens when I'm on my laptop and on a different (second) network or my phone using my data plan, but once I connect to the designated wifi I can stream.  

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Message 25 of 38
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And just what does Comcast's advertising mean when they say "watch anytime/anywhere"?

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Message 26 of 38
7,610 Views

I was excited thinking this would solve my issue, but just tried it (after I've tried every other suggestion in this post as well, but yours made a lot of sense) and it did not work for me. Several of my dvred shows cannot be played except from the TV with the DVR box connected to it. I have this problem often. As well as the DVRed shows not even appearing anywhere else. I have opened opened many tickets on these issues (which I'm told must all be handled by the 'cloud' dept.) but have never received a response or resolution of any kind. Definately not what I signed up for (oh and of course had about a 30% increase in my bill for these 'great' services).

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Message 27 of 38
7,590 Views

Nor will you ever hear from them. They are very good at taking your money; not so good at providing any kind of service!

Posted by
Contributor

Message 28 of 38
6,455 Views

I am having the same problem and Comcast tech support has been zero help, was told to log out numerous times, that did not work. This has been going on for two months now. Some days it works fine (yesterday) today I cannot watch anything. Different computers, operating systems and browser does not matter. At least they coulkd tell us it is a know issue and they are at least working on it. Calling in is a waste of time and you have to explain everything all over again. They will send a refresh signal to your dvr and update the firmare also and that does not help either. They should credit my bill for two months as I watch 99% of my shows away from home.

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Message 29 of 38
5,821 Views
This error # occurs daily! I am unable to watch scheduled recordings because "We've run into a problem while streaming." What problem? I like others have stated this is an ongoing problem which needs to be fixed pronto. Btw, I'm not out of the country. Last I knew Hawaii is in the USA!!! Very disappointed with Xfinity/Comcast. Please resolve this immediately. Thank you
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Message 30 of 38
4,942 Views

Adding my voice to the choir here. Have had this problem from day 1 of my service inception, about 2 weeks ago. I'm sure that sharing the fact that comcast reps have been helpless to address this will suprise no one here. I'm giving it 2 more days and then I'm cancelling xfinity as well as the broadband I had before. 

Posted by
Contributor

Message 31 of 38
4,600 Views

I get error 102100.5 as well. I am not out of the country. I am in my home trying to watch on my iMac. Another recording gives an error 106000.5. Some recordings play fine. All recordings can be play on the TV, the problem seems to be with desktop software. Fails with both Safari and Firefox.

Posted by
Regular Contributor

Message 32 of 38
4,582 Views

I just got an 102100.5 error trying to watch a DVR recording away from home on my laptop. I have been doing that frequently without problem, I watched one show this morning with no problem, and then got the error on all my remaining recordings. I wasted half an hour on Chat Support, where he said they would reset something and it sould work within half an hour. THAT WAS A LIE. It has been more than and hour and still the same error message. Now I guess I have to waste some more time calling phone support. 

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Message 33 of 38
4,530 Views

swanda wrote:

I just got an 102100.5 error trying to watch a DVR recording away from home on my laptop. I have been doing that frequently without problem, I watched one show this morning with no problem, and then got the error on all my remaining recordings. I wasted half an hour on Chat Support, where he said they would reset something and it sould work within half an hour. THAT WAS A LIE. It has been more than and hour and still the same error message. Now I guess I have to waste some more time calling phone support. 


Update - I called customer service, and wasted another 20 minutes or so while the agent tried various things. Then he said he would escalate to a higher tier and I would get a phone call within 24-48 hours. LIED TO AGAIN! It is well past 48 hours and no call. From all the forum posts about this problem, it's clear Comcast has no intention of fixing it, and are ignoring people who complain about it.

Posted by
Official Employee

Message 34 of 38
4,477 Views

Hello all, are you all seeing this issue on google chrome? If you're using the app, have you tried uninstalling and reinstalling the app? I would also suggest resyncing your DVR, just to be sure: Xfinity>Settings>Device Setting>Sync DVR.

 

 




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Posted by
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Message 35 of 38
3,806 Views

Chrome, Firefox, and Safari all reported the error. Syncing the DVR did not help. My understanding of syncing is that it copies from the Cloud DVR to the physical DVR. Thus, if the error is in the Cloud, syncing to the DVR wouldn't help. At most it would cause the physical DVR to have the same problem as the Cloud DVR.

Posted by
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Message 36 of 38
3,442 Views

FixService, I got your private message. I've responded to you there. 

 




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Message 37 of 38
2,242 Views

A few weeks ago, I was able to easily hop online and watch the latest episode of Game of Thrones. Now all of a sudden, I'm getting this error as well. There's no third party DNS - I'm connected directly through my Comcast modem, on a wired connection, no VPN, nothing extra.  I've tried every browser I have on this machine, all to no avail. Comcast, please get this fixed, or I will choose, like many others, to take my business elsewhere. I pay a lot of extra money each month to be able to watch ONE SHOW, rather than just paying for internet by itself.

Posted by
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Message 38 of 38
1,747 Views

Mobrien2891, I reviewed the account & see you're experiencing signal fluctuation. I would need to send a tech to correct this for you. ~DB




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