I have the same things going on. One day get the error same error code- other times if a recording will actually play withou the error code it's only 3 minutes, or 13 minutes of an hour show.
The site actually worked when it first started, ever since they changed the name to stream and updated the app it's had these issues. Can't see how that is connected but just an observation.
Complete joke of site and company.
Can't wait until my promotion period ends I'm done with Comcast!
Same issue here for over a month now. Already have a ticket open, but still no resolution. I don't have much faith in their underlying technology. It's been problematic from day one.
I reported the issue with Error 102100.5 and just part of the shows being availble when watching on PC or Phone on 03/08/2107. I called back today and they said they closed my ticket and referred me to ticket CR 689 394 053 that was opened since it's a wide spread issue, there is also a ticket open with the engineers SI 019 478 850 . No ETA on a resolution, but the rep said they are activly working on it. I hope it's fixed soon.
Just got a call from teir 3 support. Kind of odd that they'd call at 6:30 on a Sunday night but whatever. So he was given my conversation with tech support and wanted to reach out since tech support had zero clue what they were talking about. The good news is they have been aware of the issue since December. The bad news is he openly admitted that at this time the engineers have zero clue whats causing it. They have been trouble shooting it for going on 5 months and to this day they do not have any idea why its erroring out. Whats making it worse is somedays it will work and some it wont so they cant even get a consistent reading on the services. They thought maybe it was being overloaded but apparently found that wasnt the case. The guy was really nice and honest about the whole thing but very bluntly said "there is no end to this in sight and if you're relying on this service to stay with us you may be better off checking into another provider". He says he's keeping the ticket open so that when he gets more information he can contact me but at this time streaming outside of the home is not going to function properly. Inside the home works much more often but it too has issues occasionally.
Honestly this is not what I wanted to hear because the only other options are switch to another provider and run the slingbox I have or buy another slingbox that will connect to hdmi. My current one is composite and component only. I refuse to go back to Dish and despise Directv so that leaves me W.O.W. and Uverse.
Called today for an update, rep said over 700 ticktets have been reported on the issue, they don't have a resolution yet. I hope they are putting their best technical resources on it. I'm Disapponted an issue takes so long to resolve, when so many customers are impacted.
Having this problem also with Schitt's Creek recorded to cloud DVR. Episodes 4-12 throw error Error 102100.5 but episodes 1-3 and 13 do not. Tried it on Ipad, iphone and Mac desktop all latest OSes and app and everything up to date. Both on Xfinity wifi and cellular data.
I haven't called tech support because I don't have hours to waste. I'll just have to wait for it to come out on netflix or something.
My experience is exactly the same.
If I disconnect my iPhone from wifi, I can successfully connect. Trying on connect on wifi from Mac, iPad, or iPhone just plain does NOT work!!! : -(
Yeah... I've only been a customer for two weeks now and I'm getting this on most of my first recordings. Looks like I'll be cancelling my service. I called in today and tech support was clueless to the issue (I'm sure no surprise to anyone here) and customer retention was helpless as well. Just not impressed with comcast.
moving to new thread for help
moving to new thread for assistance
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Getting real tired of this. We all pay too much money for such crappy service and calling themselves Customer "Support" is the biggest joke of all. I could probably get more help from my daughter-in-law's turtle!
I am having the same issue as others. I am able to watch other shows but not the shows recorded on 07/26/1. The ones before that load fine. Please advise.
same prob started about a week ago...on Chrome/Mac as well as iphone same exactly error..I just read this entire thread and STILL no solution? Its Almost August people!
I am a computer tech and am trying the xifinity TV web site at work. For the past 2 days I get this message (Error 102100.5: Loading of the specified resource has failed) but if I login as a different user I don't get that message. I tried to clear my history and stuff. Any ideas?
I'm sorry you're having trouble. I refreshed your account and deprovisioned your existing PC devices. Can you try again?
I am having this same problem again. It happens quite frequently.
Hello Dan, I have been getting this error for a few months now on several channels: Version:1.0 StartHTML:000000227 EndHTML:000864064 StartFragment:000863828 EndFragment:000863891 StartSelection:000863828 EndSelection:000863891 SourceURL:https://tv.xfinity.com/live/Watch-Wolf/7551018075264600105/CNNHD
(Error 102100.33: Loading of the specified resource has failed). How do I resolve this?
I too am getting this error on my computer Some shows, not all. Trying to read thru all this, but not seeing any real answer, unless I missed it
I get the same thing, on Fox News, Fox Business News, and a few others ... never on any of the liberal media channel. I watch news, and that's it. The entertainment channels are fine.
I have the same problem....is it time to delete Comcast? It's so expensive, yet they can't get their streaming right...
I'd be happy to look into this for you. Can you please verify your first and last name and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.