Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,450

members

712

online

36,423

topics

Top

Episode on Xfinity TV won't play

New Poster

Episode on Xfinity TV won't play

I can watch other episodes in the series, but one episode won't play.

Customer Service Diagnostics

 

Build number
448
OS
Windows 10
Browser
Chrome 63.0.3239.132
Flash version
28.0.0
Status
away from home
Entitlements
tve-linear, cdvr, cvod, est, tve-vod, clinear
Last fingerprint
cloudtv_web_polymer_4.8.0_prod_1517698288234_5087
Stream provider
primetime
Video ID
tve/video/Hq4Bn99mNM2CrCcuK_O5miEr0sLSH_ut/
Media ID
comcast:tve:vod:guid:Hq4Bn99mNM2CrCcuK_O5miEr0sLSH_ut
Stream ID
WCD5wlBLjv0y
Error code
player.7510.10
Error description
Error retrieving MPX URL
Error aux info
http://link.theplatform.com/s/P_bgCC/WCD5wlBLjv0y?format=redirect
Video Provider
FOX
Video Source
TveVideo
Video Title
Next of Kin
Dismiss
Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 0 replies
  • 193 views
  • 0 kudos
  • 1 in conversation