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Entourage episode 53 won't stream

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Entourage episode 53 won't stream

Entourage episode 53 fails to stream. All other episodes of the show up to this point have been viewable, but this specific one won't start. After clicking the play button on the listings page at http://xfinitytv.comcast.net/watch/Entourage/9074775470063151112/full-episodes#filter=online&episode... the browser attempts to load http://xfinitytv.comcast.net/watch/Entourage/9074775470063151112/1191504399/Entourage-53-%28HBO%29/v... At this point the HBO leader plays in the small screen on the left side of the page. After the leader plays the large player would normally load, however in this case nothing happens. No script errors  are reported in the Chrome console, and no network errors are reported in Chrome's http trace window. 

 

Would love to be able to proceed with this series.

 

Thanks for your time.

Accepted Solution

Re: Entourage episode 53 won't stream


Markbnj wrote:

Tested this in IE this morning, and it will not stream in that browser either. Symptoms are identical. However, it did stream over wifi to my Galaxy S3 using the xFinity Android application. Hope this info is helpful.


This issue is now resolved and this episode is now working.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: Entourage episode 53 won't stream


Markbnj wrote:

Entourage episode 53 fails to stream. All other episodes of the show up to this point have been viewable, but this specific one won't start. After clicking the play button on the listings page at http://xfinitytv.comcast.net/watch/Entourage/9074775470063151112/full-episodes#filter=online&episode... the browser attempts to load http://xfinitytv.comcast.net/watch/Entourage/9074775470063151112/1191504399/Entourage-53-%28HBO%29/v... At this point the HBO leader plays in the small screen on the left side of the page. After the leader plays the large player would normally load, however in this case nothing happens. No script errors  are reported in the Chrome console, and no network errors are reported in Chrome's http trace window. 

 

Would love to be able to proceed with this series.

 

Thanks for your time.


Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Entourage episode 53 won't stream

No problem, Joe. Thanks for the quick reply. If they need any other information just drop a note here.

New Poster

Re: Entourage episode 53 won't stream

Tested this in IE this morning, and it will not stream in that browser either. Symptoms are identical. However, it did stream over wifi to my Galaxy S3 using the xFinity Android application. Hope this info is helpful.

Official Employee

Re: Entourage episode 53 won't stream


Markbnj wrote:

Tested this in IE this morning, and it will not stream in that browser either. Symptoms are identical. However, it did stream over wifi to my Galaxy S3 using the xFinity Android application. Hope this info is helpful.


This issue is now resolved and this episode is now working.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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