Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,195

members

40

online now

1,952,350

discussions

Top

ERROR MESSAGE 6023

New Poster

ERROR MESSAGE 6023

I have followed all steps for 'fixing' the problems, uninstalled and reinstalled Silverlight, updated my drivers and followed the steps to enable silverlight to do it's thing, but still getting the message. VERY ANNOYING!! It's been 3 day's of working with this issue and I'm tired of it not working.

 

http://xfinitytv.comcast.net/movies/Something-Borrowed/156522/2193555863/Something-Borrowed-%28HBO%2...

 

After the HBO intro plays I get 'This video can not be played' Error Message 6023

Tags (1)
Official Employee

Re: ERROR MESSAGE 6023


kimstewart78 wrote:

I have followed all steps for 'fixing' the problems, uninstalled and reinstalled Silverlight, updated my drivers and followed the steps to enable silverlight to do it's thing, but still getting the message. VERY ANNOYING!! It's been 3 day's of working with this issue and I'm tired of it not working.

 

http://xfinitytv.comcast.net/movies/Something-Borrowed/156522/2193555863/Something-Borrowed-%28HBO%2...

 

After the HBO intro plays I get 'This video can not be played' Error Message 6023


Error 6023 means that some malware/spyware may be blocking videos from playing. Please make sure that your computer is fully patched and protected by running a full anti-virus scan.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 2474 views
  • 0 kudos
  • 2 in conversation