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ERROR 5067

New Poster

ERROR 5067

I am recieving ERROR 5067 when I try to watch any show online. What do I need to do to get this working?

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Contributor

Re: ERROR 5067

Me too.

New Poster

Re: ERROR 5067

I am as well. I got through more than half of the video and then it gave me an error message. I followed the steps on the Q&A and those did not work

New Poster

Re: ERROR 5067

I am getting the same message and cannot watch via the internet... Any solution yet?

New Poster

Re: ERROR 5067

I havent heard anything back yet and I am still unable to view any videos.

New Poster

Re: ERROR 5067

I am getting the same error.  Is anyone looking into a larger issue?

New Poster

Re: ERROR 5067

im having the same problem Smiley Sad

New Poster

Re: ERROR 5067

I am having the same issue.  Has anyone contacted Comcast?

New Poster

Re: ERROR 5067

I had to download the latest version of silverlight. I was also accesing the website by going to xfinitytv.comcast.net and they told me to access it by going to xfinitytv.com and that worked. im back up and running.

New Poster

Re: ERROR 5067

yes me to it started around 8am this morning

Frequent Visitor

Re: ERROR 5067

It was sporadic yesterday afternoon, now again this morning. 

 

I do not want to call the tech support, since they always make me reset my router, and it's NEVER on my end. 

 

Come on Comcast.. at least tell us YOU are having technical issues!

New Poster

Re: ERROR 5067

Just got off the phone with customer service (overseas--wonderful) and they said there is an upgrade currently going on and the problem should be resolved in a few min/hours but keep checking back. This was after they had me on hold for 5 minutes because the service tech didn't know what xfinity tv online was. Charming. Yes, I'm dripping in sarcasm and frustration.

New Poster

Re: ERROR 5067

I received this error when I was using IE inprivate browsing.  When I closed InPrivate it worked fine, so it could be your security/privacy settings

Official Employee

Re: ERROR 5067

Hi everyone, the issue was caused by an internal hardware failure and has been resolved.  Sorry for the inconvenience.

 

Eric




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New Poster

Re: ERROR 5067

The 5067 error may have been 'resolved' but the connection error is not. I've been averaging a restart 6x per hour show on HBO series. Now they won't recognize me at all and I have a subscription. Thanks for the 'fix'.

New Poster

Re: ERROR 5067

I need to keep restarting over every few minutes too. Yesterday when I received the error code 5067, I started a chat with a tech. They told me that the problem was that I could not use my subscription over a non-comcast internet connection- so much for anytime, anywhere I guess.

Official Employee

Re: ERROR 5067

Hi, I've found out that there was a system issue last night and this morning that probably was the cause of the refresh issue you were having.  Can you try again now?

 

Sorry for the inconvenience.  Let me know how it goes.

 

Also, you should be able to use your subscription over any internet connection.

 

Eric




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Re: ERROR 5067

 

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