Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,758

members

16

online now

1,952,675

discussions

Top

ERROR 11700 = Do NOT contact phone support

ANSWERED
Frequent Visitor

ERROR 11700 = Do NOT contact phone support

I received the following error message after reconfiguring my laptop and trying to connect again to XfinityTV through my laptop -

Something's not right here

 

We are having trouble adding this device to your account.
Please call 1-800-XFINITY and mention error 11700.

(Error xacsa.provision.11700: Error)

 
 The most maddening and frustrating part is after 2 calls, being given two different phone numbers, being disconnected once and speaking to approximately 7 different representatives - only one was able to even direct me to the "Manage my devices" area (to find it errantly shows 0 devices). Even had one rep ask what brand my laptop was - I about went through the phone. I was previously able to access Xfinity TV online - the Brand of the laptop is NOT the issue.  Tried Chat - did receive a call with voice mail today that my issue was "fixed" but if I was still having an issue to call back.
 
So any suggestions to get a tech to remove the devices on my account so I can add the ones that are needed would be greatly appreciated.
 
I'm about 1 more call away from switching to iTV3.
Accepted Solution

Re: ERROR 11700 = Do NOT contact phone support

See this post about sending a message to a Comcast employee who will clear up your issue. Might be better than dealing with incompetent phone support.

View answer in context
Problem Solver

Re: ERROR 11700 = Do NOT contact phone support

See this post about sending a message to a Comcast employee who will clear up your issue. Might be better than dealing with incompetent phone support.

Frequent Visitor

Re: ERROR 11700 = Do NOT contact phone support

Thank you - I'll give it a shot. What have I got to lose? Smiley Happy

Frequent Visitor

Re: ERROR 11700 = Do NOT contact phone support

Up and running now - ComcastElena is an asset to Comcast!!!

Regular Contributor

Re: ERROR 11700 = Do NOT contact phone support

hmmm .."they" must be counting up the # of device names used (different ones) since the beginning of using this new "app" and saving the total .. interesting ...

New Poster

Re: ERROR 11700 = Do NOT contact phone support

My experience with the Comcast online Chat support person was excellent.  They used a tool called "X-ray" to deprovision all of those erroneous devices that were producing the dreaded 11700 error and allowed me to login to XfinityTV using my laptop browser in a matter of a few minutes.  Hope this helps!

New Poster

Re: ERROR 11700 = Do NOT contact phone support

Well, its been over a week.  I've reached out on forum., ive called comcast numerous times.  was told they elevated my problem that i would get a call back.  hasn't happened yet.  Error 11700.  Too many devices on my account, account limit exceeded.  Explained it to a phone tech.  no response.  call back.  no call back.  no tv for a week.  How depressing.  switch to Verizon, direct tv.  I am tired of the lousey service and talking to people who don't know anything.  What a waste of time.  I pay to much money for this service and get no service.

New Poster

Re: ERROR 11700 = Do NOT contact phone support

Resolved in seconds with deprovisioning. Call 888-824-8988!! I too called all week with no help or callbacks. Happy Xfinity customer again. Well as happy as one can be paying a ridiculous amount for cable and internet.
New Poster

Re: ERROR 11700 = Do NOT contact phone support

Call the escalation line at 8888248988.   They will know what you are talking about.  Let them know your device has been re-registered over 40 times and is causing the error.   Make sure they understand that this is for the Live TV.

New Poster

Re: ERROR 11700 = Do NOT contact phone support

Thank you for this information.  I was having the same problem, called the number you provided and it was corrected in minutes.  I wish there were more support people like the one I reached - she was WONDERFUL!