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I received the following error message after reconfiguring my laptop and trying to connect again to XfinityTV through my laptop -
We are having trouble adding this device to your account.
Please call 1-800-XFINITY and mention error 11700.
(Error xacsa.provision.11700: Error)
Solved! Go to solution
See this post about sending a message to a Comcast employee who will clear up your issue. Might be better than dealing with incompetent phone support.
hmmm .."they" must be counting up the # of device names used (different ones) since the beginning of using this new "app" and saving the total .. interesting ...
My experience with the Comcast online Chat support person was excellent. They used a tool called "X-ray" to deprovision all of those erroneous devices that were producing the dreaded 11700 error and allowed me to login to XfinityTV using my laptop browser in a matter of a few minutes. Hope this helps!
Well, its been over a week. I've reached out on forum., ive called comcast numerous times. was told they elevated my problem that i would get a call back. hasn't happened yet. Error 11700. Too many devices on my account, account limit exceeded. Explained it to a phone tech. no response. call back. no call back. no tv for a week. How depressing. switch to Verizon, direct tv. I am tired of the lousey service and talking to people who don't know anything. What a waste of time. I pay to much money for this service and get no service.
Call the escalation line at 8888248988. They will know what you are talking about. Let them know your device has been re-registered over 40 times and is causing the error. Make sure they understand that this is for the Live TV.
Thank you for this information. I was having the same problem, called the number you provided and it was corrected in minutes. I wish there were more support people like the one I reached - she was WONDERFUL!