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E-mail & Xfinity problems

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E-mail & Xfinity problems

I have two main problems. 

 

First, when someone sends email to me in a HTML format, I am not able to see it.  I only see plain text. So if the is a link that says, "click Here,"  for example, clicking there does nothing. 

 

Second,  when I try to watch TV, clips, r movies online, the picture always freezes.  I may have to click on :Resume" 5-6 times just to get through an hour TV program.  It is a bummer. Since I am paying a lot for this online TV/Movie service, I'd like to get my money's worth. 

 

Susan

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Official Employee

Re: E-mail & Xfinity problems


phillips_sl wrote:

Second,  when I try to watch TV, clips, r movies online, the picture always freezes.  I may have to click on :Resume" 5-6 times just to get through an hour TV program.  It is a bummer. Since I am paying a lot for this online TV/Movie service, I'd like to get my money's worth. 

 

Susan



Please post your e-mail issue here and someone from our Connect team will be able to better assist you than I can: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/bd-p/2

 

As for online videos freezing, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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