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Dvr not on my xfinity TV app

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Dvr not on my xfinity TV app

I can't access my dvr on my xfinity TV app. I have the X1 platform. Called xfinity twice and was just transferred to different departments. No one know how it works. Frustrating.
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Silver Problem Solver

Re: Dvr not on my xfinity TV app

Under SAVED, does it just say FOR YOU? If so then could DVR has not been added to your account.

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