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Duplicate listings in guide

Contributor

Duplicate listings in guide

Hi,

I've noticed duplicate listings on some of the channels in the guide.  When can I expect that to get fixed?

Thanks,

Sandra17

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Contributor

Re: Duplicate listings in guide

I am seeing these as well.

TLC-W

TLCHD

ANIPW

APHD

 

Thanks,

Seena

Official Employee

Re: Duplicate listings in guide

Hi all,

 

What are your zip codes, service areas, and some specific examples of what channels are missing/incorrect.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Contributor

Re: Duplicate listings in guide

Examples are above, I am in 98029... not sure what you mean about service area. I am Issaquah Washington if that helps.

Official Employee

Re: Duplicate listings in guide


Moretakitty wrote:

Examples are above, I am in 98029... not sure what you mean about service area. I am Issaquah Washington if that helps.


Which best describes your service area: Seattle or King County?

 

What are the channel numbers for the duplicates?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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Contributor

Re: Duplicate listings in guide

King County.

 

TLC-W - 38

ANIPW - 43

APHD - 667

TLCHD - 669

 

Thanks!

Official Employee

Re: Duplicate listings in guide


Moretakitty wrote:

King County.

 

TLC-W - 38

ANIPW - 43

APHD - 667

TLCHD - 669

 

Thanks!


I see all these channels listed in your listings.

 

Please make sure that all filters are off and please double check your favorites.

 

If you are still having issues, try selecting your zip code and service area again even if it looks correct. This refresh sometimes clears any TV Listing errors. Also, if it is set to the recommended lineup, try manually selecting your zip code.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Contributor

Re: Duplicate listings in guide

Right, they are there, but they are there twice. This happens on 3 different browsers, (IE, FF and Chrome) with a clear cache and cookie whether my favorites are selected or not.

 

Thanks!

Regular Contributor

Re: Duplicate listings in guide

Duplicate listings on http://xfinitytv.comcast.net/tv-listings

 

Zip 18969-1711 

178 MILH

868 APHD

 

 Interesting nerd question since the channel number field in the database should be UNIQUE.

Contributor

Re: Duplicate listings in guide

Hi Joe,

I'm in zip code 54220.  I only have 3 channels that are duplicated and they are:

TLC - 032

ANIMAL PLANET - 063

ANIMAL PLANET HD - 193

Thanks for looking into this.

Sandra17

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