Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,637

members

74

online now

1,953,530

discussions

Top

Downloading/returning shows from mobile device back to DVR

New Poster

Downloading/returning shows from mobile device back to DVR

Ongoing issue: I download shows the Xfinity DVR app to my mobile device. I watch the shows and then "return" them to the DVR. They disappear from Downloads, as they should, but they still are listed in Recordings as checked out to my mobile device and I am not able to delete them permanently, or even watch them. They are in some kind of limbo. The only solution I've found has been to delete the DVR app from my device and re-install it, which is a pain.

 

Silver Problem Solver

Re: Downloading/returning shows from mobile device back to DVR

I've seen the app lag a bit and say a show is still downloaded immediately after returning them, but it's usually just a cosmetic glitch, I can still watch them on other devices or my actual DVR.

New Poster

Re: Downloading/returning shows from mobile device back to DVR

I am having the identical problem and tech support has no idea how to help.  Have you ever found a resolution?

Discussion stats
  • 2 replies
  • 1094 views
  • 0 kudos
  • 3 in conversation