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Doctor Who missing episodes and out of order

Regular Visitor

Doctor Who missing episodes and out of order

http://xfinitytv.comcast.net/watch///1967243928/Good-Man-Goes-to-War/videos

 

Cannot load half of the Doctor Who videos.  The pages listing them isn't even putting them in episode order anymore.  Was working on 10/2.  What happened.

New Poster

What happened to Doctor Who?

I was catching up on the last season of Doctor Who, with it attached to my queue.  Now I can't find it in my queue or anywhere on the Xfinity website.  What happened?

New Poster

What happened to Doctor Who?

What happend to Doctor Who? And when will it be back up?

New Poster

Re: What happened to Doctor Who?

Thanks for getting the videos back up.  Would it be possible to get them sorted by season and with episode numbers attached?

Official Employee

Re: What happened to Doctor Who?


MarylandFan wrote:

Thanks for getting the videos back up.  Would it be possible to get them sorted by season and with episode numbers attached?


It takes some time for it to fully populate the data. If it is not fixed by tomorrow morning, I will escalate this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

DR. WHO IS MISSING

so, i was totally just watching dr. who yesterday (finished the whole fifth season)

sat down today, and no dr. who

refreshed, there is was

but no seasons, just everything jumbled together under "full length movies"

but when i went to click on one, it said it doesn't exist.

 

i really wanna watch dr. who Smiley Sad

 

 

please help

New Poster

The Angels Take Manhattan Dr. Who BBC America

The episode mentioned in the title here is playing at least 3/4 of the way through. At about where Rory and Amy are on the roof it stops and says "This video is not available"

Official Employee

Re: DR. WHO IS MISSING

Hi all,

 

There was some maintenance on the site which caused both of these issues. The videos should now be playing correctly.

 

Please try any video you had issues with again and let me know the results.

 

We are also are working on correctly labeling the seasons and episodes.

 

Thank you for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: What happened to Doctor Who?

the doctor who episodes are coming up as page not found when you click on the link. any idea when this will be fixed?

New Poster

Re: What happened to Doctor Who?

Mine is still messed up - most of the videos don't play - I had gotten to the beginning of Season 6 - also "The Pandorica Opens" is not the right title for the video that plays, the episode is actually "The Lodger" - "The Pandorica Opens" doesn't appear to be here - it's a shame, it's part 1 of 2... thanks for having this here were I can catch up on them...

New Poster

ONLINE DR. WHO episodes are out of order and missing...

Will you please fix the online Dr. Who shows!!!!!!!!

 

They are out of order and most of them can not be found after I select them.

 

This worked correctly two days ago..... 

New Poster

Re: DR. WHO IS MISSING

I have tried to watch Dr. Who, and when I click to play "The Doctor's Wife," I get a message that it is not found. I see that ComcastJoe said all should be well, but it is not.

 

Thank you for looking into this. I can't get OnDemand, and now I can't watch shows online. Kind of annoying.

 

Thanks.

New Poster

Re: DR. WHO IS MISSING

THis also happens for Let's Kill Hitler.

New Poster

Re: DR. WHO IS MISSING

And The Girl Who Waited and Night Terrors. I give up. Please fix it. Thanks.

New Poster

Dr. Who Series

Please fix the Dr. Who Series - Primarily so they can be viewed and then if you could please put them back in their seasons...

New Poster

Re: DR. WHO IS MISSING

There are still problems playing the Doctor Who episodes-They are still all jumbled together and won't play. Please get this fixed soon!

New Poster

FIX Dr. WHO online viewing please, it has been broken for many days.

Don't just look at the list of shows, click on them, only a few are actually accessible.

New Poster

Re: DR. WHO IS MISSING

apparently I'm not the only one who's been having this problem for over 2 days now.  Season 7 seems  to work, but I don't care about season 7, I'm still behind on season 6 and nothing there works, why can't your server find this page?

New Poster

Re: What happened to Doctor Who?

Doctor who went down again on Friday and hasnt been up since. I do have it available ON DEMAND while in front of my comcast hidef dvr, but it is still NOT available on the android XFINITY PLAYER. please help!

 

Brendan

New Poster

Re: What happened to Doctor Who?

there are still problomes with doctor who and it has been 4 days now whats up?

New Poster

Re: DR. WHO IS MISSING

ComcastJoe, please check again, everything is still messed up!

New Poster

Dr. Who links

some of the links need fixed , spec. "Curse of the Black Spot".

New Poster

Re: What happened to all the Doctor Who episodes!

It messes up right at season 5 episode 11.  Its named "the pandorica opens" but it is the episode "the lodger".  After that, you can't get any more episodes online.

Regular Visitor

Re: What happened to all the Doctor Who episodes!

There still seems to me a problem.  I am able to only play two (2) of the episodes in the 2011 season, there are two (2) missing and they are certainly out of order. 

 

The 2011 season (Series 6) contained the following episodes in this order:

 

"A Christmas Carol" (<---Missing)
"The Impossible Astronaut"(<-- Not Playing)
"Day of the Moon"(<-- Not Playing)
"The Curse of the Black Spot"(<-- Not Playing)
"The Doctor's Wife"(<-- Not Playing)
"The Rebel Flesh"
"The Almost People"
"A Good Man Goes to War" (<---Missing)
"Let's Kill Hitler"(<-- Not Playing)
"Night Terrors"(<-- Not Playing)
"The Girl Who Waited"(<-- Not Playing)
"The God Complex"(<-- Not Playing)
"Closing Time"(<-- Not Playing)
"The Wedding of River Song"(<-- Not Playing)

Official Employee

Re: What happened to all the Doctor Who episodes!

Hi all,

 

We are currently working on all these Doctor Who issues.

 

Thanks for posting the episodes that are not working. I will update this thread when I know more.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

dr who episodes link broken or out of order

Hi,

I wanted to watch the previouse dr. who episodes but the big bang episode link is not working, and the Pandorica episode is not there, and everthing is out of order in terms of episodes.

thanks

henok

New Poster

xfinity on demand

The on demand is not working well. My daughter wants to watch episodes of her tv show doctor who but when she presses the link to play it something pops up sayin there are problems loading the page. It has been the past couple of days.

New Poster

Re: What happened to all the Doctor Who episodes!

I was able to launch Let's Kill Hitler, then realized I wanted to watch A Good Man Goes to War. It looks as though it is loading.

 

So partial success, anyway! Thanks. :-)

Regular Visitor

Re: Doctor Who missing episodes and out of order

Nice to see progress.  A "Good Man Goes to War" was one of the ones missing.  Still, its not playing.

 

It starts to load, which is an improvement, but then the play back never starts.  It just sits there. 

 

Still need to report that they are not in order still.  Not sure what happened with this all.  I would like ComcastJoe to give us an explaination of what happened. 

 

Keep up the good work!  Almost there.

Official Employee

Re: Doctor Who missing episodes and out of order


cariotti wrote:

Nice to see progress.  A "Good Man Goes to War" was one of the ones missing.  Still, its not playing.

 

It starts to load, which is an improvement, but then the play back never starts.  It just sits there. 

 

Still need to report that they are not in order still.  Not sure what happened with this all.  I would like ComcastJoe to give us an explaination of what happened. 

 

Keep up the good work!  Almost there.


Only update I have right now is that our team is still fixing these episodes. Once this issue is resolved, I will update this thread.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Doctor Who missing episodes and out of order

I am finding this issue to be affecting more than just Doctor Who.  The Sopranos are also having issues.  Is this widespread?

New Poster

Re: What happened to all the Doctor Who episodes!

I would like to point out that the episode you have titled "The Pandorica Opens" (which should be s05e12) is not correct. It is actually the episode called "The Lodger" (s05e11).

New Poster

Seasons not labeled

The episodes for Doctor Who are not in order (there are also episodes missing, though I don't know if this is an issue with BBCA not making them available or Comcast). But just a few days ago I know there were a lot more episodes available (at least OnDemand, which I'm assuming should correlate with what's available on Xfinity tv online). Also, the episodes were in order and under the correct season heading at least two weeks ago but now they are not. I'm not sure what happened there. 

 

 

New Poster

Re: Seasons not labeled

Episodes say unavailable, I wait days finally it works then you go to play the next video and that one is unavailable. What makes things worse is my on demand on the TV isn't working either so there is no way at all for me to watch it. Bad enough I need to call up about the TV but everytime I use this site stuff is breaking.

New Poster

Re: Doctor Who missing episodes and out of order

Some episodes still missing and "Good man goes to war" still not going past starting playback animation.

New Poster

Re: Doctor Who missing episodes and out of order

Come on Xfinity. How long does it take to fix a problem like this?
When will we (your paying customers) be able to see all the Doctor Who episodes?
Official Employee

Re: Doctor Who missing episodes and out of order


Stewy285 wrote:
Come on Xfinity. How long does it take to fix a problem like this?
When will we (your paying customers) be able to see all the Doctor Who episodes?

A Good Man Goes to War is working and episodes are in order. What issue are you referring to? Is the order incorrect and I am just unaware of it?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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