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Disney and Cartton under Play Now not working

Frequent Visitor

Disney and Cartton under Play Now not working

I am in the same issue, but it is with Disney and Cartoon network under play now?  Tech done same things sign out of ipad app, delete, reinstall, while she sent a refresh signal nothing happened to TV still locked out. On Disney my kids can't watch "Jessie" or "babysitter is a vampire"  but the other shows work on CN, the "Adventure time" is locked out has a key logo what gives. Did have to call to day and rep made changes to account

 

Also is not working for CNN iPad app to watch live tv says I need to upgrade yet online account shaws subscribed to digital preferred, what's going on?

Frequent Visitor

Re: CNN Live - Subscription Required Error

I am haing the same error now as it was working before, only change I  have had was internet promotion and couple other things changed by a rep for billing? ComcastJoe is this billing code error as some Disney channel programs and Cartoon Network show say need subscription?

Official Employee

Re: Disney and Cartton under Play Now not working


Brewc5368 wrote:

I am in the same issue, but it is with Disney and Cartoon network under play now?  Tech done same things sign out of ipad app, delete, reinstall, while she sent a refresh signal nothing happened to TV still locked out. On Disney my kids can't watch "Jessie" or "babysitter is a vampire"  but the other shows work on CN, the "Adventure time" is locked out has a key logo what gives. Did have to call to day and rep made changes to account

 

Also is not working for CNN iPad app to watch live tv says I need to upgrade yet online account shaws subscribed to digital preferred, what's going on?


Are you trying to watch Disney and Cartoon Netowk on your TV, computer, or tablet?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Disney and Cartton under Play Now not working

Joe it is on TV, ipad, and iphone

Official Employee

Re: Disney and Cartton under Play Now not working


Brewc5368 wrote:

Joe it is on TV, ipad, and iphone


It may be a billing issue since it is not working on any platform. Please call 1-800-Xfinity for further assistance.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Disney and Cartton under Play Now not working

I have called 5 times in 48 hrs and a tech came out today issue isn't resolved. All started when some one gave me free HBO and streampix on tuesday, anyway I can send you a PM and give you my cell phone number?

Official Employee

Re: Disney and Cartton under Play Now not working


Brewc5368 wrote:

I have called 5 times in 48 hrs and a tech came out today issue isn't resolved. All started when some one gave me free HBO and streampix on tuesday, anyway I can send you a PM and give you my cell phone number?


I have re-opened your ticket. Someone will reach out to you shortly.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Disney and Cartton under Play Now not working

What is the status of this it is extremely annoying to be kept waiting now for 7 days!

Frequent Visitor

Re: Disney and Cartton under Play Now not working

I try to buy the channels it is blocking since I am subscribed already but get an error code it is Err-36895.  If this isn;t fixed by the end of the week i am redy to cancel everything and go to Directv and Ive been a customer for years!

Frequent Visitor

Re: Disney and Cartton under Play Now not working

Joe after scouring forums and google some more I found something about a "UBD refresh" needs to be sent?

Official Employee

Re: Disney and Cartton under Play Now not working


Brewc5368 wrote:

Joe after scouring forums and google some more I found something about a "UBD refresh" needs to be sent?


Our team is still looking into your issue. I will update you when I know more.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Disney and Cartton under Play Now not working

there has been 3 techs out in 2 weeks and all say its a code issue nd cnat be fixed theis is absolutly beyond ridiculous. I have called Directv and they will be out on saturday to hook me up and Im going with verizon for internet worst customer service I have got!!

Official Employee
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Re: Disney and Cartton under Play Now not working

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