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Did a box swap last Saturday...my new boxes are greyed out on the my account app...

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Did a box swap last Saturday...my new boxes are greyed out on the my account app...

How do I fix this? They received my return boxes.
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Problem Solver

Re: Did a box swap last Saturday...my new boxes are greyed out on the my account app...

It took mine a couple of weeks+ before mine disappeared from my device listings.  I believe some back end processing has to occur which is not instantaneous.  I always keep copies of my returned equipment receipts in the off chance they try to hose me over though and say I didn't return the device.

Service Expert

Re: Did a box swap last Saturday...my new boxes are greyed out on the my account app...

In my case, the greyed out icons were of boxes that the server couldn't match to my device.  Not really an issue.




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Official Employee

Re: Did a box swap last Saturday...my new boxes are greyed out on the my account app...

Hi adammusic, I went ahead and did an account cleanup and refresh, this should clear up the boxes you no longer have on your account. Can you please retest?

 

Thank you




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