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DVR recordings will not download to iPad

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Message 1 of 10
1,081 Views

I get this message every time I try to download -- once it while it will eventually work. "Could Not Create Download. Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program." No rhyme or reason for when it works or doesn't work.

 

Anyone find a solution to this?

9 REPLIES
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Message 2 of 10
993 Views

I'm having the same issue. 

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Message 3 of 10
972 Views

Me too. Can Xfinity please explain?

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Message 4 of 10
763 Views

Same issue here.  Only downloading even numbered episodes, won't download odd numbered.

Posted by
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Message 5 of 10
472 Views

I'm beginning to think this formum is useless as well as customer service........ charging me for something that doesn't work! it's almost a week now and no solution or calls telling me they are working on it....... just people passing the buck to finally get to an engineer that will streamline it all.......... that was days ago and still no call from anyone! still this message:

Comcast error.jpg

and what's with the TRY AGAIN button....... that's nonsence! it never will fix anything but you can keep pressing it till your finger grows numb! 

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Message 6 of 10
214 Views

Did you ever find a solve for this? I recently got the XFINITY service and downloading recordings to my iPad was working great. Starting yesterday afternoon I have been getting that same error message and nothing will download to my iPad!

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Message 7 of 10
212 Views

Well, it has been working fine for me lately. The last one I downloaded was last week however, so I haven't tried any this week.

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Message 8 of 10
133 Views

this is once again not working. no solution that i've found

Posted by
Official Employee

Message 9 of 10
106 Views

Hi CDEHRLICH, apologies for your experiences are you getting any error messages and have your tried uninstalling and reinstalling this App?

 

Thank you




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Message 10 of 10
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ComcastPhill -- yes, I uninstalled and reinstalled the app. Getting the message "Could Not Create Download. Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program."