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DVR recordings not showing on Xfinity TV app

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Posted by
Visitor
Message 251 of 277
2,435 Views

Downloaded shows appear on Xfinity TV app on Samsung S7 and Lenova tablet ONLY when online (wifi and/or mobile data).  As soon as I go offline, no downloads are available.  

Posted by
Visitor
Message 252 of 277
2,388 Views

I have the X1 platform and downloaded the Xfinity TV app to my tablet and it works great for streaming live TV.  However, in both apps none of our recordings are showing.  I dont even see an option for recorded shows.  I've logged in and out of the apps and restarted the tablets but that hasn't helped.  A friend of mine mentioned he had the same issue and it was resolved by updating some codes.....

 

Is there something else that I need to do? Can you add the Cloud DVR rate code to my account?

Posted by
Service Expert

Message 253 of 277
2,372 Views

intellivid wrote:

I have the X1 platform and downloaded the Xfinity TV app to my tablet and it works great for streaming live TV.  However, in both apps none of our recordings are showing.  I dont even see an option for recorded shows.  I've logged in and out of the apps and restarted the tablets but that hasn't helped.  A friend of mine mentioned he had the same issue and it was resolved by updating some codes.....

 

Is there something else that I need to do? Can you add the Cloud DVR rate code to my account?


You need to call Comcast customer service and ask them to add the rate code to your account.




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Posted by
Visitor
Message 254 of 277
2,223 Views

I am having the exact same problem, the Recordings and Scheduled menu options are missing altogether.  I called Comcast support and the person on the phone had no idea what I was talking about, it was useless.  Is there any way we can reach the department that is actually familiar with this problem?  Thanks.

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Message 255 of 277
2,156 Views
Dear ComcastChad,

I have been experiencing continuous problems with my Xfinity TV app not showing my DVR cloud content at all across all my devices like computer tablet or smartphone. Actually when I log in it doesn't look like my account at all.
Also, if I'm home on my Xfinity Wi-Fi it tells me that I'm not home, so I can't view only tvgo channels and have every premium network and sports package. This has been going on for atleast a year. I've called 6+ times and had technicians come out for other issues and ask them about Xfinity TV and they have no clue either. I've had tier 2 technical support call and work on it with no resolve. Please help. Thanks

Posted by
Visitor
Message 256 of 277
2,109 Views

My XFINITY tv was showing my dvr recordings. I had a problem with my DVR and had to replace it. Now my DVR recordings do not show in my xfinity tv app.  Can you help me?

Posted by
Service Expert

Message 257 of 277
2,090 Views

Bhart50 wrote:

My XFINITY tv was showing my dvr recordings. I had a problem with my DVR and had to replace it. Now my DVR recordings do not show in my xfinity tv app.  Can you help me?


When you replace a DVR. you lose all the recordings that were on the replaced DVR.

 

If you have the Cloud rate code on your comcast account, you CAN access recordings that were stored in the Cloud.

 

If you do not have the Cloud rate code, when it is added to your account, you can only access Cloud recordings AFTER the rate code becomes effective.




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Posted by
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Message 258 of 277
1,966 Views
I have the same problem I do not see any of my DVR recordings on my phone.
Posted by
Service Expert

Message 259 of 277
1,957 Views

Sfath1975 wrote:
I have the same problem I do not see any of my DVR recordings on my phone.

Call Comcast customer service and ask them to add the Cloud rate code to your account.  Once the rate code has been added, only NEW recordings after that will appear in your DVR recordings.




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Posted by
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Message 260 of 277
1,808 Views
When I go into the xfinity TV app, I don't have the Recordings option in the Saved menu so I can't get to my DVR recordings. I am in the greater Philadelphia area. I can't imagine I don't have cloud DVR since i have received multiple flyers in the mail describing the capability. Any help would be appreciated.
Posted by
Problem Solver

Message 261 of 277
1,798 Views

JohnMarko wrote:
When I go into the xfinity TV app, I don't have the Recordings option in the Saved menu so I can't get to my DVR recordings. I am in the greater Philadelphia area. I can't imagine I don't have cloud DVR since i have received multiple flyers in the mail describing the capability. Any help would be appreciated.

You might not have the Cloud DVR feature turned on for your account. Just because Comcast sent out flyers, doesn't mean they turned it on automatically for you. Call Comcast and ask them to add the Cloud DVR rate code to your account.

 

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Message 262 of 277
1,623 Views

I have the same problem in Philadelphia PA. Any solution?

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Message 263 of 277
1,484 Views

I am having the same problem that was described earlier.  I am in Gallatin, TN.  I have called Xfinity several times and have even had a tech to the house, but no one has seemed to know how to link my cloud DVR to my physical DVR, so I have to sets of recordings, those I can see from mobile devices and those that I can see from my TV's in my house, but they are not the same.  

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Message 264 of 277
1,326 Views

I have the same problem.  I have many, many shows recoreded on my X1 Xfinity DVR+Cloud account.  I can see them from the TV/Xtop box but not from my computer, phones or ipads.  Why can't I see my shows?

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Message 265 of 277
1,326 Views

It says "solved: go to solution" and says someone is adding a code to someone's account?  How does that solve this  problem which is obviously a common problem?  Is someone going to add a "code" for me?

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Message 266 of 277
1,091 Views
My Xfinity Stream App does not show any of my DVR recordnings. Minnetonka, MN.
Posted by
Official Employee

Message 267 of 277
1,088 Views

ScottGriv wrote:
My Xfinity Stream App does not show any of my DVR recordnings. Minnetonka, MN.

Call in and get Cloud DVR rate codes added to your account, there are none present. From the point that you except the terms and conditions on your dvr, you will have access in the cloud to the recordings made from that point forward, There will be no access to recordings made before that point.




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Posted by
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Message 268 of 277
1,076 Views

I'm having the same problem.. some recordings are not showing up on the app entirely.. others only a few minutes are showing up - but they are correct on my DVR.  Very recent problem (couple of weeks) used to work great!

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Message 269 of 277
1,038 Views
I'm having the same issue. I go to the XFINITY tv app but there's no recordings, and there's also no Recent tab.

Please help. Thanks in advance
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Message 270 of 277
836 Views

I have 20 recordings on my DVR, but my app both on iPad and the laptop show only 18? Was hoping to download 2 shows for watching on a flight, and those are the exact 2 i can't seem to see. Why would 2 shows not be available. They are Flash and Legends, but I can get Arrow, which is the same channel. What gives?

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Message 271 of 277
802 Views

Same issue with me, however recordings that only show up as a few minutes (example 3 minutes of an hour show) on the Stream app, accessing via the website, and my actual DVR  for my tv all mirror each other with the shortned time. Sometimes things I have set to record don't record at all. 

 

Just a few weeks ago when something actually did record with the correct amount of time the show was it would give streaming error codes.

 

Seriously this new streaming platform from the start has been a distaster and is rather comical now with the many different issues every other week.

 

Pretty sad I have to go to direct sites and log in with my xfinity credentials to be able to watch a show that I supposedly recorded with my X1 box. 

 

Posted by
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Message 272 of 277
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Message 273 of 277
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Message 273 of 277
617 Views

I am also in the Atlanta market. ALL of my DVR recordings have NEVER appeared on my iPad app. Examples: only the last How to Get Away with Murder is appearing on my iPad even though the last 4 are on my DVR. The following are missing episodes or won't download: Victoria on Masterpiece, Incorporated, Lethal Weapon, Falling Waters, Humans, Legions, Blindspot, Archer, Colony, Bates Motel, 24 Legacy, Colony, The Expanse, Humans,

 

Help!

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Message 275 of 277
264 Views
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Message 276 of 277
244 Views

I seem to be having a slightly different problem.  All my recorded shows appear on my dvr-connected tvs, however, only a portion show up on other internet-connected devices like my tablet or laptop.  It seems to be only the more recent episodes that show up.  However, I know that I've had the cloud option on my account for over a year or two now, and the ones that aren't showing up were definitely recorded after what I presume was the correct rate code being added to my account.  For example, I'm only getting the last 5 episodes of a show that started in January of this year, of which I have 9 total recordings, but I've been watching episodes on my tablet/phone/laptop much longer than that.  Is there perhaps a storage limit for my cloud recordings that my local DVR has surpassed?

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Message 277 of 277
242 Views

Nevermind, found an answer ComcastDan made on a different thread that explained there's only 60 hours on the cloud DVR and 100 on my local one.  Guess I should have searched a little longer before posting.  Cheers!