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DVR recordings not showing on Xfinity TV app

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Message 51 of 277
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Hi Chad, I live in Erial, NJ and a lot of the shows I have on my X1 dvr are not showing up in my comcast tv app. Also the app is showing a bunch of shows that aren't on my main box anymore. Wondering what the issue is.....

Posted by
Official Employee

Message 52 of 277
5,654 Views

Madbri82 wrote:

Hi Chad, I live in Erial, NJ and a lot of the shows I have on my X1 dvr are not showing up in my comcast tv app. Also the app is showing a bunch of shows that aren't on my main box anymore. Wondering what the issue is.....


  Can you please provide specefic examples?




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Message 53 of 277
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Sure for example I have a couple episodes of the following on my main dvr box but none of them are showing up in the tv app. As for the old recordings showing up in the app there is a packers game I recorded from 12/28 and a flyers game from 2/15 and a few other programs that aren't on my main box anymore.

Posted by
Official Employee

Message 54 of 277
5,639 Views

Madbri82 wrote:

Sure for example I have a couple episodes of the following on my main dvr box but none of them are showing up in the tv app. As for the old recordings showing up in the app there is a packers game I recorded from 12/28 and a flyers game from 2/15 and a few other programs that aren't on my main box anymore.


  Which episodes are on your box but not the app?




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Message 55 of 277
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I have episodes 3,4,6,7, and 8.....don't know why 5 isnt

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Message 56 of 277
5,636 Views

Just looked and it looks like 4 and 5 are on the same recording for 4

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Message 57 of 277
5,635 Views

None are showing up in the app

Posted by
Official Employee

Message 58 of 277
5,622 Views

Madbri82 wrote:

None are showing up in the app


  Episode name?




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Message 59 of 277
5,618 Views

Episode 3 - Exposed

Episode 4/5 - Home; A hostile witness

Episode 6 - Reunion

Episode 7 - The hunt

Episode 8 - Flesh & Blood

Posted by
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Message 60 of 277
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Madbri82 wrote:

Episode 3 - Exposed

Episode 4/5 - Home; A hostile witness

Episode 6 - Reunion

Episode 7 - The hunt

Episode 8 - Flesh & Blood


 If your talking about The Following, i don't see that program scheduled on your cloud scheduler. I would recommend deleting the current series recordings and setting up a new recording.




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Message 61 of 277
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But if they are on my dvr shouldn't I be able to get them via the app?

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Message 62 of 277
5,477 Views

I am in Novato, CA (north of San Francisco) and on my app I only show under Saved "For You" and it shows a show we watched last night On Demand but it doesn't show any of my recorded shows. Do I have the Cloud? If I do, what do i need to do to get my recorded shows to show up?

Posted by
Official Employee

Message 63 of 277
5,472 Views

ajmcch wrote:

I am in Novato, CA (north of San Francisco) and on my app I only show under Saved "For You" and it shows a show we watched last night On Demand but it doesn't show any of my recorded shows. Do I have the Cloud? If I do, what do i need to do to get my recorded shows to show up?


  Your all set now, the cloud dvr codes have been added to your account.  Please note, you will only see recordings in the app from today on, previously recorded shows will only be accessible via the cable box.  




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Message 64 of 277
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Message 65 of 277
5,445 Views

My DVR recordings are not showing up on my iPad as of last night. It's worked well for months. Can it be fixed?

Posted by
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Message 66 of 277
5,425 Views

is this app working correctly?

 

Posted by
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Message 67 of 277
5,424 Views

I launch this app on my G3 and it takes me to a page that saya good news!!

 

 

nothing else

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Message 68 of 277
5,397 Views

Cloud DVR has been working great until last Friday.  It did not record a single show over the weekend until Sunday evening.  Now it only seems to be showing about 1/2 the shows that have been recorded on the cable box DVR.  Any help?  Should I call phone support?

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Message 69 of 277
5,388 Views

Hi Chad (and others rom Comcast support):

 

I recently upgraded to the X1 service in Connecticut. My recordings and scheduled shows appear fine through my set top box. However, when I try to access them in the Xfinity TV iOS app, it indicates I have no shows scheduled or recorded. Do you know if it takes up to 24-48 hours for this to happen after activation? Any others thoughts? Thanks for your help and insight!

 

- Matt

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Message 70 of 277
5,310 Views
Hi,
I'm in foster city CA and they just activated my anywhere DVR cloud service but no recordings on my box are showing on the app. Any ideas? Thanks.
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Message 71 of 277
5,273 Views
I just installed the app while traveling. Only the DVR recordings from last night show up as saved and my DVR capacity is also wrong. I reviewed my DVR recordings on the xfinity website and all my recordings appear there but not on the app. Will the older recordings ever show up on the app? Not really useful if not.
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Message 72 of 277
5,234 Views

I also have this issue.  I used to see all recorded shows on the app, now I only see a couple.  I am in the Nashville market.  

Posted by
Official Employee

Message 73 of 277
5,217 Views

Scrooge123 wrote:

I also have this issue.  I used to see all recorded shows on the app, now I only see a couple.  I am in the Nashville market.  


 The cloud dvr rate codes fell off your account for some reason, did you repackage into a new offer for DVR service?   I sent your info to you local billing teams to have the codes added back.




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Posted by
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Message 74 of 277
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pam1112 wrote:
I just installed the app while traveling. Only the DVR recordings from last night show up as saved and my DVR capacity is also wrong. I reviewed my DVR recordings on the xfinity website and all my recordings appear there but not on the app. Will the older recordings ever show up on the app? Not really useful if not.

  You will only see new recordings in the app once cloud dvr has been activated.  So any recordings prior to cloud dvr being activated are not available for viewing online.   That is why your storage capicity is different on the STB and TV app.   Older recordings will never show up.




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Posted by
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Message 75 of 277
5,211 Views

Driver010 wrote:
Hi,
I'm in foster city CA and they just activated my anywhere DVR cloud service but no recordings on my box are showing on the app. Any ideas? Thanks.

  Are you still seeing this issue?  If so I recoemmed, deleting the series recordings that are set up on your box and reset them so they begin to record in the cloud as well.   You will only have access to recordings online once cloud dvr has been activated.  For example, cloud dvr was enabled on 5/10, you will only see recordings from 5/10 and on.. Anything prior will only be accessible on your cable box. 

 

Hope this helps!




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Message 76 of 277
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What do you mean until cloud DVR is activated? What do I have to do to activate my service? I am using my DVR. The tech did not tell me I needed to activate "cloud" DVR.
Posted by
Official Employee

Message 77 of 277
5,185 Views
If you can see completed recordings using the xftinity TV app then cloud DVR is enabled.



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Message 78 of 277
5,169 Views

I am in the philadelphia Market and have X1 just got new adroid phone, moved from windows. The Xfinity TV app plays shows but under DVR there are no recording listed. I read that cloud service needs to be activated?

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Message 79 of 277
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Gene_357 wrote:

I am in the philadelphia Market and have X1 just got new adroid phone, moved from windows. The Xfinity TV app plays shows but under DVR there are no recording listed. I read that cloud service needs to be activated?


  Cloud DVR is activated on your account, you will only see newly recorded shows once the cloud has been activated.  Previously recorded shows will not be available online. 




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Message 80 of 277
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Hi ComcastChad,

 

I am having the same problem. My x1 was installed yesterday and the two programs I have DVRed so far are not showing up in the app.

 

Can you activate the Cloud DVR for my account as well?

 

Thanks!

Posted by
Official Employee

Message 81 of 277
5,146 Views
Can you schedule a recording from the app? Select a program from the guide and select record.



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Message 82 of 277
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I get the error  "Your recording could not be scheduled at thsi time. Please try again later."

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Message 83 of 277
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Hey! It looks like it was fixed. Thanks.

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Message 84 of 277
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Hi ComcastChad,

 

I am having the same problem. The X1 DVR was upgraded on Friday and previously was not adding any recordings to my APP. Is there a chance you can take a look at my account and see if there is something wrong? I live in DC.

 

Thanks!

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Message 85 of 277
5,012 Views

ComcastChad,

 

I've been having issues with my TV app synching.   It seems to add some new shows from time to time, however it never removes episodes that are deleted from the DVR.

 

Any advice or help you can give would be apprecitated.

 

Thanks!

 

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Message 86 of 277
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I am in Boca Raton (Palm Beach), FL and the TV app doesn't currently display my dvr recordings, nor does it even appear to have that function. Do I know if it is available in this market?
Posted by
Official Employee

Message 87 of 277
4,945 Views
Cloud DVR is not launched in Boca.



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Message 88 of 277
4,906 Views
Hey Chad... Now that engineering got my mobile recordings to appear... About a week ago most of my recordings disappeared off of the home boxes!! They still appear on the mobile app. The box was only 45% full. And we are talking over 20 episodes gone. Any tips? I tried synching the Dvr... And power cycling.
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Message 89 of 277
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I need some help getting my account activated properly to view the "recordings" option in the Xfinity TV app on iOS. I'm in that Atlanta market using xfinity X1 service. Thanks for your help to get this enabled.

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Message 90 of 277
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Hi, Bainbridge island, 98110...x1 DVR with recorded shows but absolutey bring shows on the tv app under saved. Could comcas chad look into this please?

Thanks
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Message 91 of 277
4,771 Views

I am having same issue. Recorded shows from xfinity x1 not showing up on the xfinity TV app on my iPad. I am in the Portland, Oregon area. Thanks!

 

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Message 92 of 277
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Available in Denver yet???
Posted by
Official Employee

Message 93 of 277
4,738 Views
Yep it's available in Denver now, you will need to contact support to have the cloud dvr codes added your account.



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Message 94 of 277
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I am having the same issue all of a sudden my shows are not showing up on my xfinity tv app its quite frustrating
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Message 95 of 277
4,664 Views

Just got the service with Cloud DVR turned on in Venice, Fl.  Great feeling to be able to watch tv on IPAD!  Unfortunately DVR shows do not show up.  on the Xfinity TV App, under Saved there is only one choice - For You.  no other choices. Had an online chat with someone in the morning, and spent another hour on the phone in the afternoon - no luck.  It is still not working.  Would appreciate any assistance you can offer.

 

 

Posted by
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Message 96 of 277
4,619 Views

If you just had it turned on, none of the recordings will be there EXCEPT for the ones that recorded AFTER you had it turned on. 

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Message 97 of 277
4,569 Views

I live in Phoenixville PA.  We have X1 platform with cloud based DVR. Notice in the last few weeks that my DVR'd shows are no longer showing up on my IPad X1 TV app. How can I get access to my DVR from the app again??

Posted by
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Message 98 of 277
4,536 Views

Is it all your DVR recordings not showing up on your IPad or just some of them?  Also, if you connect to the Xfininty TV web portal from a computer, do any of your recordings show up there, or is it blank also?

 

I have noticed in the past few days on my X1 system that some on my recordings fail to record to the cloud, and therefore do not show up on the portal or apps.

 

 


Stressmgr wrote:

I live in Phoenixville PA.  We have X1 platform with cloud based DVR. Notice in the last few weeks that my DVR'd shows are no longer showing up on my IPad X1 TV app. How can I get access to my DVR from the app again??


 

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Message 99 of 277
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None of my recordings (saved or new) show up on the X1 TV app. They used to...

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Message 100 of 277
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ComcastChad, can you see if our cloud DVR is enabled?