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DVR manager

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DVR manager

i moved about a few weeks ago and transfered two DCX-3400 boxes and added another. before i moved the online manager worked, but now online says the boxes i have wont work. whats goin on??

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Silver Problem Solver

Re: DVR manager

Have you reconfigured your boxes.  you probably have a whole new account number, dvr manager does not know you moved you have to go through the setup again.  Look in your guide and see if remote set up is there.  If it is deleted it and redo the synching process with the boxes.  Get it working on your pc first.

Official Employee

Re: DVR manager


cmcurran5 wrote:

i moved about a few weeks ago and transfered two DCX-3400 boxes and added another. before i moved the online manager worked, but now online says the boxes i have wont work. whats goin on??


Our team is looking into this. I will update you when we know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: DVR manager


ComcastJoe wrote:

cmcurran5 wrote:

i moved about a few weeks ago and transfered two DCX-3400 boxes and added another. before i moved the online manager worked, but now online says the boxes i have wont work. whats goin on??


Our team is looking into this. I will update you when we know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Please try again and let me know if it is now working.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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