Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,992

members

55

online now

1,955,209

discussions

Top

DVR content missing now on new xfinity tv website, app, etc

Regular Visitor

DVR content missing now on new xfinity tv website, app, etc

Before the recent change made by Xfinity to their upgraded site and the app on my phone and iPad, https://tv.xfinity.com, I was able to watch all my DVR content on my second box in another room, online on Xfinity web site, and on my iPad.  But since the recent change, my DVR content that is sitting in my main box is not showing up anywhere else.  What changed?  Can someone please provide assitance as this was recent and not sure what is causing this. 

Service Expert

Re: DVR content missing now on new xfinity tv website, app, etc

This is the URL for my saved recordings:

 

https://tv.xfinity.com/completed




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: DVR content missing now on new xfinity tv website, app, etc

Yea that doesn't show any of the recordings either.  Something else is going.  I can't see any recordings except on the main DVR box and I have done the updates each night.  Someone from Comcast please provide your guidance with this issue.

Service Expert

Re: DVR content missing now on new xfinity tv website, app, etc


kkadrie wrote:

Yea that doesn't show any of the recordings either.  Something else is going.  I can't see any recordings except on the main DVR box and I have done the updates each night.  Someone from Comcast please provide your guidance with this issue.


All my recordings are there and agree with my DVR through my TV.

 

Are you sure you are logged on to the correct user account?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: DVR content missing now on new xfinity tv website, app, etc

That is a good point but yea I'm logged in with the correct login and the same one that I have always used when it worked.

Service Expert

Re: DVR content missing now on new xfinity tv website, app, etc

Possibly, your account doesn't have a Cloud entitlement.  Comcast customer service sometimes can see that on your account.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 5 replies
  • 326 views
  • 0 kudos
  • 2 in conversation