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DVR Manager

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DVR Manager

My DVR box is not recognised for use with DVR Manager

 

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Official Employee

Re: DVR Manager


amcharalambous wrote:

My DVR box is not recognised for use with DVR Manager

 


Is your DVR box new? If so, has it been longer than 24 hours since you connected the box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: DVR Manager

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

Silver Problem Solver

Re: DVR Manager

well what dvr box is it, it does not work with every one or every area.

Official Employee

Re: DVR Manager


amcharalambous wrote:

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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