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DVR Manager

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Posted by
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Message 1 of 5
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My DVR box is not recognised for use with DVR Manager

 

4 REPLIES
Posted by
Official Employee

Message 2 of 5
1,439 Views

amcharalambous wrote:

My DVR box is not recognised for use with DVR Manager

 


Is your DVR box new? If so, has it been longer than 24 hours since you connected the box?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Message 3 of 5
1,411 Views

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.

Posted by
Silver Problem Solver

Message 4 of 5
1,402 Views

well what dvr box is it, it does not work with every one or every area.

Posted by
Official Employee

Message 5 of 5
1,398 Views

amcharalambous wrote:

No the DVR is not new. It is 3-4  years old; it's been reconnected (after 6 months' absence), about one month ago.


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon