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DVR Manager with X1 DVR not working from computer

New Poster

DVR Manager with X1 DVR not working from computer

X1 was installed about three weeks ago.  I have one X1 DVR (Pace PX001ANM) and one X1 HD box (Pace PR150BNM).

 

I can schedule DVR recordings from apps on my iPhone or iPad, but cannot schedule them from any PC.  I have tried three different PCs, all with different web browsers, e.g. Internet Explorer 11 or Google Chrome.  I have also cleared all cookies, browsing history, etc.

 

When I go to http://xfinitytv.comcast.net/mytv/dvr, I sign in and see:

 

DVR Manager is available in your area. However, we are
unable to detect a compatible DVR in your household.

 

At the bottom of the page I do see the name of my DVR, and if I go to Settings > Manage Cable Boxes & DVRs I do see the name of the DVR and the name of the HD box.

 

I have had two tickets opened with Tier2 and they claim that they fixed the problem, but they did not.  I am very tired of calling and chatting with Tech Support.  Can someone from Comcast please escalate this issue?  The previous ticket numbers are:  CR366957608 and CR368361754.

 

 

New Poster

Re: DVR Manager with X1 DVR not working from computer

I too am having this issue.  PLEASE post a solution so this can be resolved.  

New Poster

Re: DVR Manager with X1 DVR not working from computer

What are the model numbers of your DVR and set top boxes?  They should be located on the bottom of the boxes, or you can login to the Comcast Support site and for my account it lists:

 

CISCO DPC3939 PA pr150bnm PA px001anm

 

Support Site:  https://customer.comcast.com/help-and-support/

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