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DVR Manager syncing with DVR for 10 days!! Help!!

Frequent Visitor

DVR Manager syncing with DVR for 10 days!! Help!!

About a week and a half ago I replaced my broken DVR with the Motorola DCH3416.

Since then I have been unable to schedule recordings from my PC/iPhone. I have called Comcast 3x times re: this problem.

The first two calls were not helpful. Both women flashed my DVR, and told me to wait 6.5 hrs. before trying my DVR Manager...no luck.

I spoke with Jeff the last time and he told me that my DVR info needed to be entered manually into the server because my DVR info was not being auto-recognized. He said it would take 48-72 hrs.

The 72 hrs. has  long since passed and my DVR Manager is still endlessly syncing. I'm beyond frustrated. Is there anything that I can do to remedy this problem?

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Official Employee

Re: DVR Manager syncing with DVR for 10 days!! Help!!


YardDoody wrote:

About a week and a half ago I replaced my broken DVR with the Motorola DCH3416.

Since then I have been unable to schedule recordings from my PC/iPhone. I have called Comcast 3x times re: this problem.

The first two calls were not helpful. Both women flashed my DVR, and told me to wait 6.5 hrs. before trying my DVR Manager...no luck.

I spoke with Jeff the last time and he told me that my DVR info needed to be entered manually into the server because my DVR info was not being auto-recognized. He said it would take 48-72 hrs.

The 72 hrs. has  long since passed and my DVR Manager is still endlessly syncing. I'm beyond frustrated. Is there anything that I can do to remedy this problem?


Did they leave you any voicemails on your phone?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: DVR Manager syncing with DVR for 10 days!! Help!!

No they have not. I've heard nothing.
Official Employee

Re: DVR Manager syncing with DVR for 10 days!! Help!!


YardDoody wrote:
No they have not. I've heard nothing.

I am re-opening your issue and our team is looking into it.

 

Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: DVR Manager syncing with DVR for 10 days!! Help!!

It has been a week and still no solution/contact from Comcast. Very disappointed with them.
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