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DVR Manager setup

New Poster

DVR Manager setup

When I tried to set up DVR Manager I continued to get the message......"we are syncing with your DVR" and it never syncs.....?????

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Silver Problem Solver

Re: DVR Manager setup

what cable box do you have?  are you sure its available in your area?

New Poster

Re: DVR Manager setup

My cable box number is M40652G86393  and I live in zip code 87544......Los Alamos New Mexico

Official Employee

Re: DVR Manager setup


schillaci wrote:

My cable box number is M40652G86393  and I live in zip code 87544......Los Alamos New Mexico


It can take 24 to 48 hours to sync.

 

Are you still seeing this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: DVR Manager setup

yes, it's been four days.  I also think something is wrong with my DVR box because I can record when I hit the record button but not if I try to schedule a recording from either the TV Guide or manual record by plugging in info.....we only got this system (bundle plus digital tv, etc.) last Wednesday....please help!!

Official Employee

Re: DVR Manager setup


schillaci wrote:

yes, it's been four days.  I also think something is wrong with my DVR box because I can record when I hit the record button but not if I try to schedule a recording from either the TV Guide or manual record by plugging in info.....we only got this system (bundle plus digital tv, etc.) last Wednesday....please help!!


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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