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DVR Manager not working

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DVR Manager not working

I have been told by different Comcast employees that (1) the DVR Manager won't work with my box, that (2) it should work with my box, and (3) that the problem is that I have only the economy Digital Starter Plan.  My box (DCX 3400) is not on the list of incompatible boxes.   Does anyone know the answer?   I am at my wits end.

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