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According to DVR manager, location 03304 is eligible for the manager. It has been 4-5 days since activating. If I go to setup, activate is grayed out, setup says setup is complete. I can program the DVR from my phone with no issues, just not my computer. Any suggestions would be appreciated.
That's the same problem I'm having. I spent over an hour with them. They said they reset something and try again in a hour.
Mine is a new X1. Everything works fine except DVR Manager via the web portal.
I have had two 1 hour+ online chats. The first tech said my account was reset and to try again in an hour. I tried the next afternoon and opened another chat. That lasted about 90 minutes. They reset my password, confirmed the issue. They confirmed my X1 is supported as is my service area. Finally they decided they're system must be slow. My install was Tuesday and this was Friday.
I can manager my DVR from iPhone with no problem.
I am having this problem too. 60628. Seems the folks on the other end of the line do not have the service themselves and do not understand what the dvr manager is. It is aggravating to say the least.
My DVR manager started working today, yea!! Still works with my android phone also. I never called Comcast so not sure what exactly fixed it, but thankful it is fixed!!