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DVR Cannot Watch My recordings on my computer

New Poster

DVR Cannot Watch My recordings on my computer

I have been using X1 since it first became available but had not tried to use the DVR from my computer until about a week ago. At that time, I got an error which led me to believe there was an outage.  I tried again today and none of my recordings show up when I click the "saved" link. It's rare that I would watch from my computer but it is a nice feature to have on those occasions when I am working in my office on something that does not need my full attention. 

Regular Contributor

Re: DVR Cannot Watch My recordings on my computer


lsp1 wrote:

I have been using X1 since it first became available but had not tried to use the DVR from my computer until about a week ago. At that time, I got an error which led me to believe there was an outage.  I tried again today and none of my recordings show up when I click the "saved" link. It's rare that I would watch from my computer but it is a nice feature to have on those occasions when I am working in my office on something that does not need my full attention. 


I was watching my DVR recordings on my laptop today when all of a sudden they went away. Then a bunch of recordings from last September showed up which were long deleted. I called support twice and talked to four people until someone finally said it was a known issue and was supposed to be fixed by tomorrow. He said they had known about it since yesterday so why the first support person didn't know about it is beyond me. 

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