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DIsney XD MAJOR PROBLEM

ANSWERED
Regular Contributor

DIsney XD MAJOR PROBLEM

Just when I think I can no longer be surprised by the number of boneheaded mistakes Comcast makes on their site, I find this gem.

 

The show "Strange Sex" is listed under DIsney XD, with family friendly topics such as, "Little Girl, Grown Man" and "Well Hung".

 

Words cannot describe how disgusted I am with the lack of professionalism and utter laziness Comcast techs show on a regular basis. I almost didn't even bother reporting this...it would serve you right if some kid saw this and their parents sued you into oblivion.

 

I'll keep saying it until it sticks: TRAIN YOUR STAFF BETTER.

Accepted Solution

Re: DIsney XD MAJOR PROBLEM

The asset is being removed and shouldn't be visible on that page within a few minutes.  An incorrect video asset ID was imported into the system which caused the incorrect asset to appear.  We're looking into how that happened so we can put measures in place to prevent it from happening again.  The offending asset would not have actually played though had play been clicked - it would have played the Disney XD show Pair of Kings.

 

Thanks again for reporting this.  We sincerely apologize for this mistake.

 

Eric

 

View answer in context
Official Employee

Re: DIsney XD MAJOR PROBLEM

Thanks for reporting this issue.  We're looking into it.

 

thanks,

Eric




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Official Employee

Re: DIsney XD MAJOR PROBLEM

The asset is being removed and shouldn't be visible on that page within a few minutes.  An incorrect video asset ID was imported into the system which caused the incorrect asset to appear.  We're looking into how that happened so we can put measures in place to prevent it from happening again.  The offending asset would not have actually played though had play been clicked - it would have played the Disney XD show Pair of Kings.

 

Thanks again for reporting this.  We sincerely apologize for this mistake.

 

Eric

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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