Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,146

members

16

online now

1,952,324

discussions

Top

DCX 3400 DVR & iPhone app, changing channels

New Poster

DCX 3400 DVR & iPhone app, changing channels

I've read on here and haven't got anywhere.  I'm able to use the Xfinity app to set recordings and switch between my cable box and DVR, but I'm not able to change the channel on the iPhone app.  I've called Comcast, but was unfortunately connected to someone in India, who didn't understand my problem.  I've tried reseting the cable box, reinstalling the iPhone and iPad app, but when I log into the app, it doesn't show my DVR as a compatible device for changing channels.  Any help is great.  Thanks, Matt

Tags (1)
Official Employee

Re: DCX 3400 DVR & iPhone app, changing channels


matthewwatkins wrote:

I've read on here and haven't got anywhere.  I'm able to use the Xfinity app to set recordings and switch between my cable box and DVR, but I'm not able to change the channel on the iPhone app.  I've called Comcast, but was unfortunately connected to someone in India, who didn't understand my problem.  I've tried reseting the cable box, reinstalling the iPhone and iPad app, but when I log into the app, it doesn't show my DVR as a compatible device for changing channels.  Any help is great.  Thanks, Matt


A ticket is opened for this issue and our team is currently working on it. Someone should reach out to you shortly.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: DCX 3400 DVR & iPhone app, changing channels

Thanks!  Someone tried calling my house number today, but I wasn't home.  I gave the rep on the phone my  cell phone number that I could be reached at any time, but I'm not sure if that ever got transmitted to the right person, though.

Discussion stats
  • 2 replies
  • 1209 views
  • 0 kudos
  • 2 in conversation