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Customer Service

New Poster

Customer Service


I have two accounts with COMAST one for North Fort Myers and one for Naples. I recently sold my home in North Fort Myers and remain a COMCAST customer in Naples. I returned two pieces of COMCAST equipment from N.Fort Myers to an XFINITY location at 12707 Tamiami Trail East in Naples. I asked the young lady who accepted the equipment for a receipt aknowledging that I returned the equipment. She informed me that COMCAST dosen't give receipts for returned equipment and if I wanted a receipt I would have to return the equipment to a UPS store. It follows that the UPS store would then return the equipment to COMCAST.

There is redundency in this exercize that I don't understand and COMCAST would be wise to explain this policy in writing at their XFINITY outlets.

To make matters worse yesterday I received an e-mail request by an "Equipment Recovery" company advising me to return the equipment in question. I contacted them but they did not have a record of me returning the equipment to the above location. I am waiting for confirmation?





Problem Solver

Re: Customer Service

Every time I have exchanged or returned equipment at a Comcast service center I have been given a receipt for said equipment which included the serial number and the date of the return/exchange. So if Comcast has changed this policy just recently I would find that rather suspect. I think you have just been scammed by the Comcast employee who will now sell that equipment on eBay.


I would have walked out or either asked to speak to a manager before releasing my equipment to them.  Even better I would have started filming the return on my smartphone camera showing the equipment and its serial numbers and the employee taking my equipment from me.

New Poster

Re: Customer Service

I found that same problem with Comcast too!!  I returned a defective DVR Box & she told me "no receipts given for returns."  I asked her how do I prove I did in fact return the box?  She said it will show on my bill.  I told her I wanted a receipt NOW!  When I pushed her, I did get a hand written receipt.  If I ran my company like that I would be out of biz!! Good luck.

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