Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,508

members

53

online now

1,953,393

discussions

Top

Cupcake Wars: Error 3222

ANSWERED
New Poster

Cupcake Wars: Error 3222

I keep getting the error 3222 when I try to watch a program- I have deleted and refreshed. I have watched these programs and used this system before.

 

 

http://xfinitytv.comcast.net/tv/Cupcake-Wars/140833/2260057550/Dodgers-Cupcakes/videos

 

 

that is what I am trying to watch. Please help me.

Accepted Solution

Re: Error 3222

Hi all,

 

This issue is now resolved.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Tags (1)
Official Employee

Re: Error 3222


rtick wrote:

I keep getting the error 3222 when I try to watch a program- I have deleted and refreshed. I have watched these programs and used this system before.

 

 

http://xfinitytv.comcast.net/tv/Cupcake-Wars/140833/2260057550/Dodgers-Cupcakes/videos

 

 

that is what I am trying to watch. Please help me.


This is an issue on our end that our team is working to fix now. I will update this thread when it is resolved.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Error 3222

has this issue been addressed yet, 2 days since last response

New Poster

Re: Error 3222

To fix this problem, I renamed the Silverlight configuration file located here on Win7:

C:\ProgramData\Microsoft\PlayReady\mspr.hds

 

to mspr.bak

 

When I  resumed playback Silverlight created a new mspr.hds config file and then the movie ran as advertised

 

Official Employee

Re: Error 3222

Hi all,

 

This issue is now resolved.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 4 replies
  • 892 views
  • 0 kudos
  • 3 in conversation