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Continuous Interruption During Online Viewing

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Continuous Interruption During Online Viewing

I have been trying to watch Downton Abbey, Season 1, episode 3 from my laptop.  The playback keeps getting interrupted, and I am instructed to reload the screen, and then I click RESUME (not restart) and the show keeps going back to the very beginning.

 

The strength of my internet connection reads Excellent, and my computer is pretty new, and pretty fast, so I don't think it's my machine or my connection.  Is this a known issue, or is there something I can do to fix the problem on my end?

 

The error message I get is: Error 900|8-16

 

Thanks!

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Re: Continuous Interruption During Online Viewing


Miltie76 wrote:

I have been trying to watch Downton Abbey, Season 1, episode 3 from my laptop.  The playback keeps getting interrupted, and I am instructed to reload the screen, and then I click RESUME (not restart) and the show keeps going back to the very beginning.

 

The strength of my internet connection reads Excellent, and my computer is pretty new, and pretty fast, so I don't think it's my machine or my connection.  Is this a known issue, or is there something I can do to fix the problem on my end?

 

The error message I get is: Error 900|8-16

 

Thanks!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

At what point in the episode is the video stopping?

Any other episodes or videos giving you this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 

 




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